Question about GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator

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GE Side by Side not defrosting

My refrigerator/freezer does not defrost. I had someone look at it and he thought it needed a defrost timer which is built into the mainboard. So, he replaced the whole main board. It is still doing the same thing. The "snow" collects on the back freezer wall. When it gets about 1 in thick both the freezer and refrigerator stop cooling. If I unplug it and let it defrost (usually overnight) and plug it back up it will work fine for about 2 weeks and once the "snow" builds up again we have the same problem. Again, the whole mainboard has been replaced. Do you have any other suggestions?

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  • littlegiant0 Sep 16, 2008

    drcool 299, thank you for the input. Where are the defrost heater and bi-metal located? Is the defrost heat not a part of th mainboard? Are these easy to replace? Expensive? I've already spent $120.00 on the mainboard. Thanks.



    littlegianto

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Hello little G,

there are two more components that u need to check,

the defrost heater. ( heating element ) - it should have continuity ( low resistance )
and the bi-metal. ( should have continuity while the coil is covered with ice.) check it before you unplug the fridge.

the main board that you replaced is just the controller for defrosting.

tnx 4 using fixya,

drcool


Posted on Sep 16, 2008

  • 1 more comment 
  • francis rivero Sep 16, 2008

    they are both in the evaporator. you have to remove the back plate of the freezer section while it is frosted up in order to check the bi-metal. the bi-metal is on the upper part of the evaporator coil, it is usually round and has two wires attached to it. check it for continuity but DO NUT TAKE IT OFF the coil. it needs to be frozen so that you can test if it has continuity. if it has then it is ok.

    the heating element could be glass type or black metal type heater.

    they could either be a one pc "U " shape metal heater running from the top of the left side going down at the bottom and up on the other side.

    test it for resistance. it should have low resistance since it is a heating element.

    go from there,

    tnx again,

    drcool


  • francis rivero Sep 16, 2008

    the heater could also be a two piece glass type heater located at the middle of the evaporator coil and at the bottom part. they are connected in series so test them both for continuity.

    tnx again,

    drcool


  • francis rivero Sep 16, 2008

    they are easy to replace and the bi-metal im sure would be cheap but not sure about the heating element. got to sleep now so we'll just continue tomorrow,

    tnx,
    drcool


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