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Unable to open the door on my washing machine

Hi,
we got a Bosch Maxx Classic Front loader washing machine about 3 months ago. yesterday i put a load on to wash and went out, when i came back, i couldn't open the door. i tried to turn the machine off at the power, but that didn't help, then i checked the soap powder drawer and saw that the power was still there so i thought i hadn't turned the machine on properly so i set the machine to wash again... when it had finished, i still couldn't open the door. When i pulled on the door part of the handle appears to have popped out of the catch, but the door still won't open.
how do i get the door to open?

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