I have a Brother MFC 5480cn. I am trying to print and I have 32 pages stuck in que. I can not remove them and I can not cancel the print job. I use Word from the Microsoft Office
A statement shows up near the bottom tray on my screen that says access denied.
Please help?
Hello you can delete the print job manually.
you need to have administrative right on the computer to do this.
go to run> input "cmd"
write
net stop spooler
go to
%SystemRoot%\system32\spool\printers or(System32\SpoolPrinters )
delete all files that ends with->
.SPL
and
.SHD
then
write in cmd "net start spooler"
check your printer job now and it should be gone.
good luck
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Thanks. That fixed it. Your directions were perfect. I Owe Y one!
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