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www.support.xerox.com/support/phaser-8500-8550/.../enus.html XeroxProduct support for Phaser 8500/8550. ... Phaser 8500/8550 Support & Drivers. Customer Technical Support. Fast Track to the Expert > 1-800-835-6100 U.S. & ...
Your printer needs to have the default menu item selected. It would be "Walk-Up Features". Restarting the printer and waiting for it to be ready would be the best way to be there, but you should be able to hit the back button a few times and up a few times to get to the first menu item.
Anyway, from the default menu item, press down once (highlights Information). Then OK (enters Information menu). Then down twice (highlights Information Pages). Then OK (enters Information Pages). Then OK again to print the Configuration Page.
Also, if your printer has never had its control panel display replaced, you can get a free one from Xerox, even out of warranty. Just call 877-571-7765 with the serial number of your printer.
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment
If you are using third party ink sticks contact the manufacture and they will, if you use enough of thier product, send you a new print head and send out a tech to change it. Media Science is the most likely source of third party ink.
You can also switch to Xerox ink sticks and the colors will be correct after several purges to get rid of the old ink.
If you remove the right side cover, you can operate the process drive gearbox with a straight-blade screwdriver on the end of the shaft (bottom of printer right in front of maintenance kit). This is the end of the drum maintenance camshaft. Rotate clockwise slowly. It's possible that the cams have cracked and rotated on the shaft. This is the weak point on these printers. If so, they may not be in sync. Good luck.
It comes with directions. It is real easy to replace. Just call 10800-835-6100 and have your serial number ready. They will ship it out. Should take 5 minutes to replace. Yeah a computer tech is quite able.
If you go to the Xerox.com site and click support and drivers. enter phaser 8550 and there is a printhead update you need to get, You have to fill out a form.
That may be your problem since there is no fault code.