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ITunes Troubleshooting Need some help troubleshooting my iTunes, sometimes iTunes doesn't open and when it does, it suddenly closes with no warning. Why is this happening to me?

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I used my iTunes on my computer 2 days ago . Yesterday I got this message and I am continuing to get this message.
"The folder iTunes is on a locked disc or you do not have write permissions for this folder."

Posted on Dec 09, 2009

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I think its not about your iTunes, you must check if you have enough disk space

Posted on Sep 17, 2008

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I downloaded itunes onto my PC this morning on


Restart your Computer and then Connect back to Wi-Fi.
Try the iTunes store page. If still blank then follow http://support.apple.com/kb/TS3297 for advanced troubleshooting and if need any help during follow Mac Tech Support .

Aug 06, 2014 | Apple iTunes

1 Answer

How do I fix Error 306 without having to buy something like WiseFix?


No need to buy WiseFix. Here are some handy troubleshooting articles that have resolved this error (306) before.
Please do this if you have or are using Internet Explorer (browser): - Launch Internet Explorer- Click the Tools menu- Select Internet Options- Click the Connections tab- Click the LAN Settings button- Make sure that that "Use a proxy server for your LAN" checkbox is unchecked- Click OK till you are out of everything, and then close Internet Explorer- Try again in iTunes to load the store
Alternatively, please take a look at:https://support.apple.com/kb/ts3297
or
https://discussions.apple.com/thread/2157649?start=0&tstart=0

Cheers!

Sep 29, 2011 | Apple iTunes

1 Answer

By clicking iTunes Store I just get a blank page


try to clear the cache and cookies by clicking the "EDIT" button then click on "ADVANCED" icon then click on the box 'RESET WARNING" and "RESET CACHE" then try to close your itunes then re open it. :) if its still not working restart your pc! :)
edit>advanced>reset warning and reset setting.

Sep 25, 2011 | Apple iTunes

1 Answer

When I try installing Itunes half way through installing a pop up comes up saying- "Could not access network location %APPDATA%\." Can u help me fix this.


Please take note that the following steps is in assumption that you are using a Windows operating system.) As I have found out in the iTunes support in apple.com, this symptom may be caused by anti-spyware software preventing iTunes from installing correctly. One such application is SpyCatcher. Before installing iTunes, temporarily remove this software to allow the iTunes installer to complete.

If you are still having trouble installing iTunes for Windows, follow the troubleshooting suggestions described in this article.

General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
If the above troubleshooting steps have not helped, proceed to the following steps Solutions to common installation errors Here are some common symptoms you may see when installing iTunes and QuickTime for Microsoft Windows. If you are experiencing one of these symptoms, try the suggested troubleshooting steps:
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.

Aug 06, 2010 | Apple iTunes

1 Answer

ITunes takes forever to load on my Windows 7 PC (e.g. 10 minutes) - what can be done to fix this?


Resolution Create a New User Account When troubleshooting a variety of issues, it can be useful to determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
  1. From the Start menu, choose Control Panel.
  2. Open Add or remove user accounts (If using the Classic View in Windows Vista, open User Accounts. Then open Manage another account).
  3. Select Create a new account and follow the instructions to complete the account setup process.
  4. Once the new account is created, choose Log Off from the Start menu.
  5. Log into the newly created user account.
  6. Open iTunes and determine whether the issue you were experiencing persists in this new user.
If you see the same issue in the newly created user account, proceed to the System-wide troubleshooting section below. If you do not experience the same issue, consult the User-specific troubleshooting section below.
User-specific troubleshooting If your issue only happens in one particular user account, some of the suggestions below may resolve the issue. Before proceeding however, you'll need to make hidden files and folder visible in Windows. Follow steps 1-5 in iTunes for Windows in Windows Vista doesn't open after upgrading.
  • Remove iTunes Plug-ins
    Third-party iTunes plug-ins can cause many issues, particularly if the plug-in has not been updated to be compatible with new versions of iTunes. iTunes plug-ins are stored in the following location:
    C:UsersusernameAppDataRoamingApple ComputeriTunesiTunes Plug-ins
  • Remove iTunes Preference files
    Some of the files that iTunes uses to store settings and preferences may be unusable and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:
    • C:UsersusernameAppDataLocalApple ComputeriTunes
    • C:UsersusernameAppDataRoamingApple ComputeriTunes
  • Create a new iTunes Library
    1. Hold the Shift key while opening iTunes. You will be prompted to Choose iTunes Library.
    2. Choose Create Library to create a new one. In the following window you will be prompted to select a location to save the new iTunes Library.
    3. Click Save. iTunes will open the newly created library. After closing iTunes, you can always select the original library by using the Shift key when opening iTunes.
  • Recreate your iTunes Library
    If you iTunes library has become unusable, rebuilding it as described in How to recreate your iTunes Library and Playlists may resolve the issue.
Check for content files with issues
Sometimes a certain audio file can cause iTunes to quit unexpectedly or stop responding when it is analyzing gapless playback information. To determine which file(s) may be cause the issue follow the steps below:
  1. Quit iTunes.
  2. Navigate to the iTunes folder:
    • Windows Vista - C:usersusernameMusiciTunes
    • Windows 7 - C:usersusernameMy MusiciTunes
  3. Move the iTunes Library.itl file to your desktop
  4. Open iTunes. You should not see any content in iTunes.
  5. From the File menu, choose Add Folder to Library.
  6. Navigate to the folder where your music is located. Typically this is
    • Windows Vista - C:usersusernameMusiciTunesiTunes Media
    • Windows 7 - C:usersusernameMy MusiciTunesiTunes Media
  7. Note: This folder may be called iTunes Music if it was created with iTunes 8 or earlier.

  8. Choose an artist, album, or single song to add the to the library
  9. Wait for iTunes to successfully add the songs to your library and perform the gapless playback scan.
  10. If successful, continue adding back more songs to your library.
  11. If there is an issue with one of your files, you will notice your issue reappear after you attempt to add it to the library. At this point you should repeat these steps being careful not to add the files that cause the issue to occur.
System-wide troubleshooting When troubleshooting system-wide issues with iTunes, there are a few different suggestion to try.
  • Check for viruses
    Windows viruses can interfere with a variety of computer functions including iTunes. Make sure that you have current anti-virus software installed with updated virus definitions and use it to scan your system.
  • Check for anti-virus and/or Internet security software
    Internet Security software itself can sometimes cause iTunes to quit unexpectedly. Try disabling the Internet Security software temporarily or exempting iTunes from any active scanning done by such software. If this resolves the issue, check with the maker of the software for an update to the software or its virus definitions. See the following article for more information: iTunes for Windows: Troubleshooting security software issues.
  • Conflicting processes
    Sometimes other programs and start-up items can conflict with iTunes, look at the following article to troubleshoot such conflicts:
    Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7
  • Removing iTunes configuration files
    Removing unusable configuration files that iTunes uses can resolve launch issues. See "iTunes for Windows Vista or Windows 7 doesn't open after upgrading" for information.
  • Check the iTunes and QuickTime installations
    An improper installation of iTunes or QuickTime can contribute to a variety of issues. Follow the article below to learn how to completely reinstall iTunes and QuickTime:
    Trouble installing iTunes or QuickTime software in Windows
  • Update the drivers on your PC
    Having outdated drivers on your computer can cause strange behaviour with iTunes, QuickTime, iPod, and other applications. See this link to update the drivers on your computer.


Aug 05, 2010 | Apple iTunes

1 Answer

When I install Itunes this is the Error message I get verify access npitunes.dll C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll


General installation troubleshooting Important: iTunes installation is successful a majority of the time after completing these troubleshooting procedures. If one step does not resolve your issue proceed to the next.
1. Empty your Temp directory and restart
Windows XP:
  1. Choose Start > My Computer (or double-click My Computer on the Desktop).
  2. In My Computer or Computer, open the "C:" drive.
  3. Open Documents and Settings.
  4. Double-click the folder titled with your username.
  5. If you see a Local Settings folder, skip to step 10. If you don't see a Local Settings folder, proceed to the next step.
  6. Choose Tools > Folder Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders."
  9. Click OK.
  10. Double-click Local Settings.
  11. Right-click on the Temp folder and choose Delete.
  12. In the confirmation dialog that appears click Yes.
  13. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 11.
  14. Restart your computer.
Windows Vista and Windows 7:
  1. Choose Start > Computer
  2. In Computer, open the "C:" drive.
  3. Open the Users folder.
  4. Double-click the folder titled with your username.
  5. If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
  6. Choose Organize > Folder and Search Options.
  7. Click the View tab.
  8. Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
  9. Click OK.
  10. Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
  11. Double-click the Local folder to open it.
  12. Right-click on the Temp folder and choose Delete.
  13. In the confirmation dialog that appears click Yes.
  14. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
  15. Restart your computer.
2. Completely remove iTunes and QuickTime
For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.
For Windows Vista or Windows 7, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
3. Install the latest version of iTunes
Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from http://www.apple.com/itunes/download.
Additional troubleshooting Make sure you have administrator-account access To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator-account access, contact the owner of the computer or your system administrator.
Get the latest Windows updates The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Microsoft Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP or Microsoft Windows Vista with latest Service Pack installed.
Disable other conflicting software In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See Using MSCONFIG to troubleshoot conflicts in Windows XP or Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 for assistance disabling conflicting processes.
Additionally, some third-party security software cannot be disabled using Selective Startup (MSConfig). Because of this, it may be necessary to temporarily manually disable such software while troubleshooting installation. For assistance in configuring or disabling your security software, please contact the manufacturer.
Make sure your folder names don't contain strange characters If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer then the folder where the installer is stored may contain unusual characters. If you notice that the iTunes installer or stored in a folder like this, either rename the folder or move the iTunes installer to another location such as the Desktop before launching.
More help If these steps don't help, you may be able to find a solution to your issue by searching the Microsoft support website.

Jul 29, 2010 | Apple iTunes

1 Answer

Itunes won't start up in windows XP Home edition already tried the solution from mneilsen2084 but did not work Please help. Stil getting een error no no but won't go an y further.


Itunes has posted a solution here: http://support.apple.com/kb/TS1717
Follow the steps carefully and print the page off before you start, making sure you print off both the System-wide troubleshooting and User-specific troubleshooting sections. Good luck.

Feb 01, 2010 | Apple iTunes

2 Answers

My itunes does not start whwn i clicked on icon.


Here's some info that may help - picked up from other boards where similar problems reported.
First check to see if Quicktime works normally, iTunes will not work without it.
If Quicktime is OK, then use these troubleshooting articles: XP version http://support.apple.com/kb/TS1421 Vista version http://support.apple.com/kb/TS1717
Have you installed any of the following: ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with Quickitme. Then download the version of Quickime without iTunes: http://www.apple.com/quicktime/download/win.html Now Remove Quicktime using the method for Quicktime in this article (just Quicktime): XP http://support.apple.com/kb/HT1925 Vista http://support.apple.com/kb/HT1923 When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name. Restart you computer Install the stand alone Quicktime and check if it starts. If it does you are in a position to find out if iTunes is OK.
If Quicktime is OK, do you get any error message when you try to start iTunes? If not, open your task manager after trying to start iTunes. Do you see iTunes.exe running on the processes tab. If there is no error and you see iTunes.exe running then iTunes is hanging and we need to look at a slightly different route.

Sometimes it is just a problem with the itunes database file when it won't open after an upgrade. Press and hold the shift key while trying to start itunes. Does it give you an option to choose or create a new library? http://docs.info.apple.com/article.html?path=iTunesWin/8.0/en/15502.html

Bonjour is a common cause of iTunes hanging at start up. i.e. silent launch failure with iTunes.exe running on the processes tab. You can uninstall bonjour if you don't need it. However it is required for sharing libraries and other things
You could also try uninstalling it, then downloading bonjour from Apple and installing it directly. http://support.apple.com/downloads/Bonjour_for_Windows

Jun 15, 2009 | Apple iTunes

1 Answer

After updating Itunes to 8 itunes wont' open


go to task manager (CTRL+ALT+DEL) and go to the processes tab. then find, itunes.exe on the far left hand column. then below it should be iTunesHelp.exe click both of those and choose End Process on the bottom bar. Hope this helps. :-)

Jan 29, 2009 | Apple iTunes

1 Answer

Itune problem


Trouble shooting and fixes.


http://support.apple.com/kb/TS1421

http://support.apple.com/kb/HT1926

http://www.apple.com/support/itunes/

http://www.mahal.org/articles/computers/2006/01/itunes-and-the-ipod-questions-troubleshooting/page/1

http://kb.wisc.edu/helpdesk/page.php?id=4305

http://www.iphoneatlas.com/2008/09/15/itunes-8-troubleshooting-roundup/

http://www.macworld.com/article/38857/2004/09/trubitunes.html

http://techpaul.wordpress.com/2008/06/02/troubleshooting-ipods-and-itunes/





Oct 29, 2008 | Apple iTunes

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