I have a Jvc shelf system with a DVD drive and while I was watching a movie the player just stuck and displayed "upgrade disk" message.
I coulden't be able to rest it even by unplugging the power cable.
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when you hit the eject button try tapping the top above the disk drive. it may be somewhat stuck. if that doesnt fix it you might have a broken belt or a belt may have come off in it. the belt controls the movement of the drive in and out
If this problem occurs only at this dvd it's a disk problem. If it occurs on various disks try using a cd/dvd cleaner set, a wet one is better. Follow the instructions on the set. The main idea is to put one drip of the included liquid at the set (usually isopropyl alchohol) at a specific place (like small brush) on the disk surface and play this disk. That way the "brush" will clean up the laser lens and after that the cd/dvd player will be able to read the disks. BE CAREFULL not to put too much liquid on the "brush".
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1/ Turn power off for a while at powerpoint for as long as you want 5mins should be fine then turn on and try again.(which youve probably done already) as well as looking up your model number on the net to attain a info on your system.
Does the remote still work if so try to find unlock in menu/setting/functions but if it requires a digit code then youll need the manual as it could have an override built for cases such as yours.
start at jvc.com/dvd5.1 surround and find your model
i once had a panasonic dvd player which displayed the same code H02 and
used the same drive mechanism as your player. this turned out to be a
worn spindle motor and once replaced, all worked fine. you may well
have the same fault. hope this helps?