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My gas fireplace pilot is lit, but I can't get the fire to burn consistently. It will come on after awhile (once it took 6 hours for it to come on), then it will go out and come back on at will.

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  • adarose1 Sep 17, 2008

    OK, thanks. We are going to try to find the part and replace it. Hopefully that will resolve the issue. I will let you know.

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2 Answers

Problem solved. It was a loose hot wire.

Posted on Sep 19, 2008

Faulty Gas valve to gas fire
renew it

Posted on Sep 16, 2008

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1 Answer

Got pilot light but wont fire up all power on


Unfortunately, your question/problem didn't include the brand/manufacturer and model number of the heater, fireplace, etc. However, most of the time, it's that the gas control has not been turned from the PILOT position to the ON position, once the pilot has been lit and it .

Check that first, If that doesn't solve the problem, get back to me with information I listed above.

Hope this helped you solve the problem.

Jun 15, 2011 | Heating & Cooling

1 Answer

Gas fireplace wont stay lit- it is a sealed unit so can taccess the pilot or gas holes in the logs. is it safe to remove glass panel?


Yes, removing the glass is safe, if you do it carefully, so as not to break it. Put it well out of your way, after removing it. In fact, removing it is the only way to access and service the Pilot Assembly and the Burners.

If the pilot won't stay lit, there are several things that can cause this on a Direct Vent Gas Fireplace:
  • The direct vent on the outside of the house is block or clogged.
  • Wind is blowing back through the direct vent, blowing out the pilot.
  • Low gas pressure
  • A dirty pilot.
  • The thermocouple and/or Thermopile (part of the pilot assembly) has failed.
If you can provide me with the make and model number of your gas fireplace, I may be able to furnish you with an Owners Manual, that will help you to continue to troubleshoot the problem.

Hope this helped you.

Apr 29, 2011 | Heating & Cooling

2 Answers

My fireplace wont stay lit with the glass on the min i take the glass off it will stay lit i have a good vent and it is propain could it be that there ant enough gas presure it is a heat n glo 6000 the...


The reason this is happening is that the overload switch, which is part of the safety features has gone bad. That's why the burner will only light with the glass off. The orange color of the flame from the pilot flame is normal for propane.

Unfortunately, this is not a DIY fix. If you can find a qualified service technician, that's the best way to go. As, Heat-n-Glow fireplaces are a basic, builder box line. And as such, have some quirks that other, more expensive gas fireplaces don't have.

Hope this helps solve your problem.

Feb 18, 2011 | Heating & Cooling

2 Answers

OUR FIREPLACE WILL NOT IGNITE. THE PILOT IS LIT. WE HAVE HAD ALWAYS HAD TROUBLE IN THE PAST BUT IT WOULD EVENTUALLY LIGHT. NOW, AFTER MORE THAN A DOZEN TRIES, IT WILL NOT.


The safety feature for your fireplace is probably a millivolt pilot generator. It serves 2 functions. It holds open the pilot safety magnet AND operates the solenoid on the millivolt gas valve. The pilot generator is weak. It will hold open the safety but not work the operator selenoid on the gas valve. Replace it. And party on!

Dec 19, 2010 | Desa International Heating & Cooling

1 Answer

When we built our home 6 years ago, Airtron installed a Majestic NVBR36RN vented fireplace system. We had to turn our gas off a while back and never thought about the fireplace until now when we wanted to...


It has a panel hidden under the white fiber hearth bricks at the front bottom of the unit. you need to clean the lava rock off of them, pull both of them up, and then you will see the hidden linear cover that allows you to access the valve and light.

Dec 02, 2010 | Heating & Cooling

1 Answer

My Majestic DVR36RN gas-log fireplace insert will not start. No ignition when striker is depressed, no flame lit at all. Gas inlet line open, pilot switch to "pilot" as directed. Maybe...


Majestic DVR36RN: Here's what you need to do: Verify gas line is open. (You said you already have done that). Next turn the switch to pilot (you said you did that too). Make sure wall switch is on also. Now press and hold the pilot switch and hit the ignitor. Once it lights you need to continue to hold the pilot switch for roughly 1 minute. Release the knob and the flame should stay lighted. Now, turn the knob to on. You should be all set now.

Nov 09, 2010 | Heating & Cooling

1 Answer

I have a wood burning fireplace and i am trying to find out how to work the side and top damper and vent to heat my home


top damper wide open and bottom damper wide open will burn very hot but too fast if you close the top vent off it will smoke in the house the idea is not to smoke the house but once you have a good fire lit with hot cinders to cut back on the top to ceep some heat in cut back on the bottom to burn slower if this is a metal box wood burner it should heat great if it is a standard fireplace with a glass door you need to be careful how close the flame is to the glass it can break. glass front fireplaces don't heat as well as an insert wood burner let me know if this is uesful or any more assistance needed thank you

Jan 05, 2009 | Heating & Cooling

1 Answer

I need help relighting the pilot light on my Marco mfg gas fireplace-model # 794015c


First, turn the wall switch to the off position. Second, turn the key all the way tcountercockwise to the open position. At the front of the unit, below the hearth opening there is a black front access panel. Should have a little recessed part. pull it out and expose the gas valve. Turn the plunger/knob that says off, on, pilot to the pilot position. You'll knw your in the pilot position when it lines up with the indicator (usually a red or black mark on the gas valve body). If you are in the pilot position, you will be able to push in the pilot (it will feel springy). Push the plunger in and then push the red button (piezo ignition button) in until it makes a snapping sound. You may have to do this several times because the air has to bleed out from the pilot tubing. This should light the pilot BUT wait. DO NOT LET GO OF THE PLUNGER ONCE THE PILOT IS LIT. You need to keep the plunger depressed for about 30 seconds and then let it go. After 30 seconds let the plunger go and verify the pilot is lit. If not try the last step over. After the pilot is lit, you may turn the plunger/knob to the on position. Now go back to the wall switch and flip it on. If it doesn't come on tap it hard. Sometimes dust can actually prevent it from making good connection. I work on fireplaces for a living and coincidentally worked on this model today. Simple as pie.

Dec 28, 2008 | Heating & Cooling

1 Answer

The pilot light to our fireplace insert keeps going out. after the fireplace is lit, we here a click and then the pilot light goes out and the fire goes out. we already changed the thermocoupler.


Check venting, exhaust, the adj vent in fireplace. If that does not work your valve failed, warranty it. If no warranty expect to pay between 90 to 150 dollars.

Dec 05, 2008 | Heating & Cooling

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