Question about Maytag Neptune MAH5500B Front Load Washer

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Neptune MAH5500BWW the door lock mechanism for my Neptune MAH5500BWW is in lock position and would not unlock?

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  • toolmanal Sep 18, 2008

    I have the same problem and the only way they say I can fix it is to have service come out. Maytag says it can only be reset by unplugging it but that does nothing to unlock it.

  • suzannethend Sep 18, 2008

    not only is my door locked but it won't spin either.

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You can open up the flap where you pour your detergent in. Under it should be a string. Pull it, that should unlock the door. Also if you had to replace the lock, its about $100. for the part. It is very easy to replace it yourself.

The spin; open up your washing machine. Look on the side of the barrel, press that button. Look at the front bottom of the inside of your washing machine, press that button as well. Your machine should be working fine now. Less its the motor or the pully. Look in the brain to see if anything is burnt out as well. Also search YouTube. They have videos that can take you step by step instructions.

Posted on Feb 06, 2015

Won't cycle

Posted on Sep 16, 2008

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1 Answer

Have a maytag mah5500bww replaced door lock still do and fl code


fl is usally a water not detected problem,, check ur fill hoses for kinks make sure ur water is on,, possibly have a bad fill valve..

Feb 05, 2010 | Maytag Neptune MAH5500B Front Load Washer

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

Tip

Manual Door Unlocking of Maytag Neptune Front Load Washers


Maytag Neptune Front-Load Washers are equipped with emergency access cord that can be used to unlock the door when the door lock mechanism fails to unlock it after a wash load is done. The emergency access cord is located under the top cover and can be accessed through the dispenser bezel. Make sure that power to the machine is disconnected prior to servicing to avoid the risk of electric shock.

Remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Carefully pull the emergency access cord steadily then open the washer door.

The pulling of the emergency access cord overrides the wax motor and the sliding gear is pulled from right to left away from engagement with the rotating gear. It allows the rotating gear to release the wire loop of the door.

The failure of the door lock mechanism to unlock the door is due to a failed wax motor in the extended position. This requires the wax motor to be replaced. Access to the door lock mechanism for the wax motor replacement requires the removal of the front panel and lifting the top cover. Click here for the detailed front panel and top cover removal procedure.

on Apr 21, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door latch assembly for maytag neptune MAH5500BWW


The plastic cord is for opening the door if the door latch fails. It should connect to the door latch mechanism and the other end should be routed to the soap dispenser corner. There should be two holes for the cord to go into and out again. The idea is to remove the soap dispenser lid / bezel to get access to the pull cord if needed.

Hear the new Neptune bearing song at http://www.neptunehelp.com.

May 22, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer will wash but not spin


Sounds like the control board is bad. take the back panel off the control panel and look at the R11 resistor and see if it burnt. If it is replace the control board and the door wax motor (in the locking mechanism)

Nov 21, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Latch is in lock position and we cannot shut the door


you ll have to order and replace the latch assembly ther are 2 for this model depending on your serial number

Nov 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door Lock


on your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Jun 25, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Error Code FL


it is saying failed to lock the door need door latch switch part # 22003269

Apr 13, 2008 | Maytag Neptune MAH5500B Front Load Washer

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