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My computer, a Gateway GT5428, crashed. I tried to turn it on in safemode, but it came back in normal mode with a message that said the newest version of my virus protection had problems, and they were now using an older version. I have Trend Micro and Webboot. Everything seemed to work except one internet jigsaw puzzle and my printer a Canon MP160, which was installed on August 18,2007 and worked fine until now. The computer does not recognize that there had ever been a printer. There is no printer listed when I open "printers". My Start memory lists CanonMP160 and Canon Utilities. Has uninstall. Couldn't do that. Nothing shows under CanonMP160. I have had these error messages at various times during this frustrating time when I tried to get my printer back. 1. Cannot locate a valid definitions file. Please go to the Program Options page and click Update Definitions to download a definitions file. I could not find Program Options in Vista. It must have a different name or be hidden. 2.Before you can print, you need to select a printer. If you need to install a printer either double click the Add Printer icon or click the Find Printer... button located in the General tab of this dialog. I tried both - they didn't work. 3. Window can't open Add printer. the local print spooler service is not running. Please restart the spooler or restart the machine. Under WinZip Extractor got message"MP Drives has not been installed. I tried tuning off the printer and unplugging it for several minutes. No results I tried restarting the computer. The printer did not come back. Is there a fee for this service?

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SOURCE: Installing of Printer

I had the same problem and like you couldn't find the solution and was verrrrrrry frustrated. Last night I loaded Vista Service Pack 1 (RC1). THE PROBLEM IS NOW FIXED. If you aren't comfortable loading a "beta" version you will need to wait until the first quarter of 2008.

Posted on Dec 14, 2007

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