Question about Logitech Harmony 550 Remote Control

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Not functioning with my RF extender

I have the Harmony 550 and using it with the "Next Generation RF remote control extender in my bedroom. I use it with a Panasonic 50' plasma, Onkyo 605 rec., Toshiba HDDVD and Direct TV HD rec. H-200(?). for 2-3 weeks it all worked fine. then for no apparent reason the harmony would not communicate with the RF extender to operate the Direct tv receiver. it works fine with the other components. I have another HD receiver in the Fam. room so I hooked up the RF extender there and the Harmony would not communicate with that one either. I When I remove the transmitter battery out of the Harmony remote and place it in the Direct tv remote it still will not operate the Direct Tv rec. When I put the transmitter in Onkyo remote it works fine. So is it the Next generation RF extender not working with the Direct TV rec? why? thanks Don

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  • Anonymous Mar 20, 2009

    I have the next generation remote extender as well and it has ruined several Onkyo remote controls that I programmed to act as universal. It works fine for a few weeks then the volume button stops working on the remote. When I take the transmitter battery out the volume button is still shot. I thought it was the Onkyo remote that was weak, but I am starting to think the transmitter must be killing the remote. I called next generation and talked to Bob who claims this is not possible and that the remote is the problem. My remotes, however, work fine until they have the transmitter in them for a few weeks. I then put the transmitter in a dish remote control, programmed it to run the Onkyo receiver, and that volume button finally quit and will not work without the transmitter now either. I was thinking of buying the harmony 550 but now with your problem will hold off. I need something to operate my equipment as it is all in an enclosed closet.

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6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: Need help with harmony 520 remote

1. Remove batteries
2. Hold "2" button down.
3. While holding "2" button down, reinsert batteries
4. Continue to hold "2" button down until remote exits safe mode.

Posted on Feb 05, 2008

dinomb
  • 16 Answers

SOURCE: Harmony 880 Logitech tv remote - won't change channels on direct tv

you may need to reprogram your remote, or, if you have your profile setup on the harmony website, reload from there

Posted on May 11, 2008

  • 1 Answer

SOURCE: my harmony is stuck in safe mode

I had the same issue this morning so my apologies for the delay in answering you. After numerous delays and frustrations in being unable to "update" my remote i did the following. First, remove all batteries and disconnect remote from the USB cable. Check ALL buttons to ensure that none are stuck in the down position. I found that my SELECT/OK button was stuck in the "on" position. Continue to check all buttons to make sure all test fine. After doing this hold down the "Off" button while connecting the USB cable, still no batteries in the unit at this time. Hold the "Off" button down for at least 10 seconds or until the units Testing is completed. If the Harmony remote software is up, perform the Update Remote step still sans batteries. After it completes it may perform a self test again (mine did) and after it completes then insert the batteries back into the unit. Hope this helps.

Posted on Dec 26, 2008

  • 22 Answers

SOURCE: Harmony 1000 in safe mode?

The harmony remotes have a built in safe mode, similar to a Windows XP computer. Usually you enter the safe mode on the harmony remotes by taking the battery out, then pressing the power off button and holding while putting the battery in. If you continue to press the power off button, the remote will display safe mode on the screen.

If you are not doing the above procedure and you are still getting the safe mode on the display of the remote, I would try to update the firmware on the remote. And if you have an RF Extender, update the firmware on it at the same time.

Hope this helps,
81

Posted on Dec 29, 2008

  • 3 Answers

SOURCE: need manual for my logitech harmony 520

Go to http://jseman1.googlepages.com/Harmony.pdf

Posted on Jan 07, 2009

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Logitech Harmony remote having trouble changing the channel


Harmony remotes use IR commands, so you will always have to have line of sight for it to work.

However, if you are using the RF extender, ensure that the device you are using to change channels is assigned to the extender, and that the extender is properly paired.

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  1. Ensure your are using the latest version of the Harmony Client Software. (Pairing is done in the software and the newest version is needed) 7.7.0 if you dont have it, see below
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Do the `Status` and `RF` lights on the RF Wireless Extender blink when you start an activity or press buttons in a device assigned to the RF Wireless Extender?

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Do the `Status` and `RF` lights on the RF Wireless Extender blink when you start an activity or press buttons in a device assigned to the RF Wireless Extender?

if no, contact logitech.

FIRMWARE:
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.


NEW SOFTWARE:
1. Go to www.logitech.com.
2. Hold your mouse over the Support Tab.
3. Scroll down to Product Support.
4. Choose Harmony Remotes.
5. Choose your brand of Harmony Remotes.
6. Click on Downloads on the right side of the screen.
7. Choose your Operation System (OS)
8. Click on the Download Software button on the bottom of the page.
9. Choose Run.
10. When the software is completed downloading and installing, please open the software.
11. Once the software is open, click on Update Remote.
12. Follow the on screen steps to complete the update.

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When using the Harmony 890 with a 360, you will have to use it as an IR (infrared) device. That is the only way to use a remote with the 360. If you have an extra port on your RF extender, you can place the end on the remote senor on the 360 (located under the eject button).

I set these remotes up weekly, it is a product I recommend to people all the time!

But again, the only way to setup a remote with the 360, is to use the IR port as a standard IR remote. Since the controllers run off RF, the learn function will not work, unless you already have 360 remote control to use to do the learn function.

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Hope this helps, if it did please indicate with vote.
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this sounds like it is a hardware issue, try contacting Logitech through e-mail from the website www.logitech.com and sending an e-mail in.

try the following before contacting them:
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2. Click on the Downloads button at the top-right corner of your screen
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The PID of the remote:
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The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
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Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

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