Printing results in dark black smudges of ink along sides of paper or within 2" of edge of paper. This is especially noticeable when trying to print index cards. I have tried various thicknesses of paper and cards, but seldom have clean printed copy.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: black smudges on printed page
Are you sure this is a Designjet 450 (large format printer) and not a Deskjet 450 (portable printer)? The following assumes you have wispy black streaking on the printed side of the paper. If the streaking is on the back side then post more details of the printer model and the issue.
In either case the most likely cause is a buildup of fibers on the underside of the printheads or carriage, causing wisps of black ink to be dragged on the paper when the carriage reverses direction. You can clean the printer as shown at the following (though the details will be somewhat different for the Designjet or Deskjet....).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If it is right along the edge then the drum (well the cleaning blade of the drum) is faulty. In a unit like that I suspect it is all part of a toner cartridge. Try replacing that and I think you will be good.
The fact that it's printing anything suggests that it is not a Toner problem. Remove the toner, and have a look at the run inside the printer, checking for any excess toner which is in there. Also, check the Drum and Imaging Unit for damage, wear and tear etc. There will also be a static strip near the imager, with a little tab which you can sweep across the unit to clean it.
Please load the printer with at least 10 sheets of plain paper then press the start button. This will dry or clean any ink found on the rollers.
Continue to run blank pages through the printer until no more ink is found on the paper, then attempt printing. If ink stains, streaks or smudges are still present, the printer may need service.
Can only be two things the drum or the fuser. More than likely drum they last about 4 toners i think.
Learn the art of getting a page to stop halfway threw printing, you want to stop the page after the drum has put a image on the paper but before paper has gone threw the fuser (hotbit).
Once you have mastered the position correctly by stopping the printing by opening the door and removing drum/toner cartridge, to reveal the paper that is printed but can be rubbed off, we will know if marks are coming from the drum (you will see them) or from the fuser, if print is fine.