Question about HP DeskJet 3745 Printer

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Trouble having my 3745 printer work

My printer had a paperjam. I pulled the paper out. After that the printer does not feed the paper. when I checked, I found that the ink cartridge is not moving on the track. It is blocked by two prongs?. Did I break some thing when I pulled the paper out? Can it be fixed? Did I break any parts?

Thanks
Johnson
Bhimavaram, India

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  • johnsonchopp Sep 16, 2008

    No. It does not move to the center. There are two prongs on lower plastic track that go down and come up which are obstructing the movement of the cartridge.

  • johnsonchopp Sep 18, 2008

    When the cartridge is in the center, oneither side of it, on the lower track are the two flexible prongs I was talking about. They are preventing the smooth movement of the cartidges

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you open the printer door does it move the cartridges to the center of the printer?

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  • HP Master
  • 2,794 Answers

If there's a way you can get the cartridges out of there and put them back in, it should work properly again.  

Posted on Sep 16, 2008

  • Tim Babcock
    Tim Babcock Sep 20, 2008

    Can you realign then back on the track?

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