WIth the battery in and the laptop connected eto the a/c the computer will not start. When I remove the battery and use a/c power only the computer does start correctly and tells me there is no battery available. Where do I start the surgery!!
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 20 answers of more than 400 characters.
An expert who has answered 20 questions.
Re: Computer won't start
Well this is an easy one.... Provided you know for a fact that your battery is good, then the answer is that you have a fault on the hardware side of the board. There is so little to check on the battery side that it may be that you only need to replace the battery contacts on the motherboard (tho it is a rare failure). If not then its the motherboard that has failed. This CAN happen if you have kept a failed battery in the laptop too long which then fries the
Sorry for the bad news, but its repair bay time or get out your solder kit and have a go.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The first thing to check is for proper power. Try connecting your charger with the battery removed and powering up the computer. If you are not successful with this, it may be that the charger is defective and not charging your battery. Advise that you purchase/borrow a supported laptop charger. A local HP repair center should have a compatible charger that you could use to test. If it is not the charger (the laptop should work without a battery), then you have motherboard problems. Memory or other issues would cause a power on but errors. No power up at all is going to require some sort of board replacement. At that point, your choice is warranty repair service or, if out of warranty, best bet will be replacement of laptop.
If you want to keep your important data, use some softwares can solve thewindows won't startproblem most quickly, and no data will lose. Besides, it is very easy, even the people who lack of computer knowledge can deal with windows won't boot issue.
if there is password when you start the system then switch off the laptop remove the battery then remove the cmos battery and place battery and switch on the computer then switch of the laptop and replace cmos battery and switch on the laptop the password will reset
1. Remove battery from the laptop.
2. Unplug the power cord from the computer.
3. Let the computer sit for a few min.
4. Leave battery out.
5. Connect power adapter to computer
6. Push power button to turn computer on.
7. If computer powers on shut down again, and put battery back in.
8. Push power button to turn computer back on
(at this point battery and power adapter should be connected to the computer)
If computer powers on with power adapter with the battery out. You are having a battery issue. You would want to look into replacing the battery.
If computer does not power on with just the power adapter. You are most likely having a power issue. Depending on how old the laptop is. You will either want to contact the manufacturer. Or take the computer to a computer repair shop, or consider replacing the laptop.
The charger is functioning well. There are still two possible reasons why your computer is not turning on. 1. The battery, 2. The computer itself.
What you need to do is to isolate the problem.
Here's what you can do to isolate the problem.
1. Remove the battery from the computer. 2. Turn on the computer using the cord. Remember not to put back the battery yet. Just the cable and the computer connected. If the computer turns on, then, you need to replace the battery. 3. If it still not turning on by using the cord alone. Try to wiggle the cord to check whether it's loose or not. Check if there are some signs of power on the computer. If there is a power like lights lit in the computer, then, it's the computer that's having the problem. You need to bring it to a technician if that's the situation.
Please let me know if there are any development after doing the troubleshooting above so that I can get back to you if you need my help.
There could be a problem with the battery. A fast check to determine whether you have a problem with the power
adapter, power cord or the laptop's battery is to turn off the laptop,
remove the battery, connect the power adapter, turn on the laptop &
see if it works.
If the laptop works directly from the power adapter
with the battery removed, then the power adapter is good. In this case
we can suspect that the battery is defective & needs to be replaced.
If this did not work, try also disassembling the laptop & make sure
that all main components are seated properly. Also make sure that all
ribbon cables interconnecting the various components of the laptop are
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery pack by following these steps: a. Turn the computer upside down with the front panel toward you. b. Slide and hold the battery release latch 1 to the left. (The front edge of the battery pack disengages from the computer.) c. Lift the front edge of the battery pack 2 and swing it back. d. Remove the battery pack. 5. Remove the RTC battery from the socket on the system board. 6. Wait approximately 5 minutes. 7. Replace the RTC battery and reassemble the computer. 8. Connect AC power to the computer. Do not reinsert any battery packs at this time. 9. Turn on the computer. All passwords and all CMOS settings have been cleared.