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add the device manually using a wired keyboard. go to device manager then add a device. follow the prompts. then if it shows you a password, type that using your wireless KB to connect it.
I checked with someone from the Tech Support Department in my company and suggested I press the connect buttons. I also changed the batteries in my wireless keyboard. I pressed the connect buttons on the receiver, mouse and keyboard. After all this the mouse started working again.
if your mouse is working. it would be the keyboard it self.. cause dell has bout wireless mouse and keyboard.. do you have warrenty on your system.. dell can replace the keyboard for free..
I had the same situation and just realized that the keyboard has batteries also. I changed them and pushed the little green button on both the back of the keyboard and the wireless receiver. The red light went out and problem solved.
Normally Dell keyboard require a wireless uSB plug in that connects to your computer and there is usually a small button on both the keyboard and the end of the connector. Press them both. Normally preplacing batteries causes the connection to be disrupted.
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