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Hello! There is a trouble shooting guide for major appliances that frequently suggest parts and video links on youtube that diagnose your problem & instruct you how to repair your appliance. The site is called Repairclinic.com. Make sure you have the model number before you begin since the instructions are model specific. Good luck.
Pull the dial off, there might be a couple screws behind it, tighten them and see if that helps.. also while the dial is off check for any broken pieces
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