Question about Logitech Quickcam Chat Webcam

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Problem receiving good video and sound using skype. Picture comes through choppy, fuzzy and very grainy. I am told that my video and sound that i send out is great but I'm not receiving it the same.

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  • sgfrance Sep 15, 2008

    HI !

    I have a yellow 2 cm wide vertical bar on my screen when I'm using Skype.
    Apparently, the problem is only on my side.
    Otherwise the webcam works fine ... but the bar is annoying.
    Thanks for help.

    Sergio


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  • 8,637 Answers

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 13, 2009

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Logitech quickcam gi ves me fuzzy picture when i


A bit of fuzziness is expected especially when you move. How fuzzy depends on speed of your computer and the capture ability of the camera. I have quickcam that is 1.3 megapixel. Stationary objects are pretty clear, but all motion is fuzzy and distorted. Move slowly to help minimize the distortion. When using instant messaging or Skype, set camera to a smaller image size for faster compression and transfer.

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Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
  3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
  4. Then after completing the Audio Setup, go to down and click on Webcam.
  5. After make necessary settings, click on APPLY, then on OK and it should be ready to use.
Hope this helps. Bud

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See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
Hope this helps. Bud

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Have you set your cam up on skype
Go to TOOLS, then OPTIONS, and click on Audio Settings
and set the Microphone and Speakers
to the computer Audio Card.
Then click on the Video Settings.
The camera if installed properly
will come up and show a picture.
Then on the bottom of the page click on Save.
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The camera lens can be focused by turing the lens from Left to Right. Sounds like this may be the problem. Hope this helps. Bud

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What are the specs of the computer you're using? Skype need a pretty good computer and a good bit of memory RAM to operate on a computer really well. Older computers just won't run Skype well.
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Seems not a problem of your camera as the image it records of you is transmitted clearly to the folks you call. Maybe those people should get the same camera you use.

Or it their/your internet connection upload/download speed

Or it is skype - i use skype, but some of my friends move to MSN as they say it supports better quality experience of video chats

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Hi,

Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens.

This will allow you to focus the camera image on objects at different distances.

Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.

Connection Issues:

If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video.

Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed.

Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds.

If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.

Changing Display Adapter Settings:

If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter.

For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher.

To change the color palette please perform the following steps:

Click on "Start," "Settings," and "Control Panel."

Double-click on the Display icon.

Click on the tab labeled Settings.

In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).

Also, check with the manufacturer of the video card for updated video drivers.

Low Light Boost:

If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost."

If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software.

To do this:

Open the QuickCam software.

At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.

Choose "Advanced Camera Settings".

Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.

If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.

Click OK when your are done.

Last, make sure that you ae using the latest drivers.

You can upodate them from here.

http://www.logitech.com/index.cfm/492/&cl=us,en?prodcrid=492

Hope this helps.

Good Luck.

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>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Troubleshooting: Image Quality for Cameras trnsp.gif Detailed Description This article covers some standard troubleshooting for issues such as fuzzy, grainy, out-of-focus or off-color camera images. trnsp.gif Answer The information in this article applies to the following software
QuickCam 9.x and below
ImageStudio 7.x and below
Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens. This will allow you to focus the camera image on objects at different distances. Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.
Connection Issues:
If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.
Changing Display Adapter Settings:
If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter. For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher. To change the color palette please perform the following steps:
  1. Click on "Start," "Settings," and "Control Panel."
  2. Double-click on the Display icon.
  3. Click on the tab labeled Settings.
  4. In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).
  5. Also, check with the manufacturer of the video card for updated video drivers.
Low Light Boost:
If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost." If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software. To do this:
  1. Open the QuickCam software.
  2. At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.
  3. Choose "Advanced Camera Settings".
  4. Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.
  5. If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.
  6. Click OK when your are done.

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Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens. This will allow you to focus the camera image on objects at different distances. Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.
Connection Issues:
If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.
Changing Display Adapter Settings:
If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter. For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher. To change the color palette please perform the following steps:
  1. Click on "Start," "Settings," and "Control Panel."
  2. Double-click on the Display icon.
  3. Click on the tab labeled Settings.
  4. In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).
  5. Also, check with the manufacturer of the video card for updated video drivers.
Low Light Boost:
If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost." If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software. To do this:
  1. Open the QuickCam software.
  2. At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.
  3. Choose "Advanced Camera Settings".
  4. Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.
  5. If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.
  6. Click OK when your are done.

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