Question about Kenmore 63672 Convection/Microwave Oven

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Microwave Hi. I have a microwave, Kenmore, over - the -range. Serial number is XCJ23 14367. We had 3 power outages Sunday and now the keypad seems to be locked. The lock symbol is lit up by the time and no button will work. How do I get this unlocked?

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  • 9,011 Answers

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for maybe an hour.

Then let us know if the hard reset does not fix it.

But please reply back with your full model number so we can help you.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 16, 2008

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The keypad may be bad. Most often they go bad due to moisture from cleaners being sprayed directly on them or steam from the cooktop when the vent fan is not used.

They can also go bad when the unit is stored in an unheated environment where there's a lot of air temperature change (hot during the day, cold at night, etc.)

It may also be some residue on the connections where the keypad plugs into the control board. Unplugging then replugging the keypad can sometimes clean them.

In other cases, a new keypad is needed.

If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk

You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

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