The first question would be do you have the proper amount of suction to make it work. You didn't say if you had a dedicated vac line or if you plug into the skimmer. Can you reach through the hole in the bottom and spin the turbine easily with your finger. It may have eaten a rock and is stuck. If so, loosen the one screw on the bottom, pull off that plate, and you will be able to see what is jamming the turbine. One last test is to hold one of the pods firmly and then trying to move the other pod. It should not move anymore that a quarter inch or so. If it moves freely you have a broken "A" frame that will need to be replaced.
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