When trying to fax from the tray, the mechanism to feed the
originals into the scanner is not working. There is a whrrrr...,
then the maching acts as though I am trying to fax manually
from the scanner glass. Any suggestions?
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Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..
Same error should occur doing local copy, check feed section/roller
The exposure lamp is not coming on, try unplugging the machine for a few minutes. power it back up, Try making a copy, it uses the same parts as out going fax.
If that doesn't work, feed a page into the fax, press copy, if you look where the original comes out you should see a bright light, this illuminates the original so the scanner can see the page. If that lamp is not coming on the lamp or the control board for the lamp has likely failed.
Load the originals, with the print side up, into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load the original on the glass.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
I assume you are using the manual feed try, if so there is a tire (rubber) near the center of the tray, just use any penetrating oil (such as triflow or wd-40) and clean the tire. Same thing goes for the tray assembly, there will be one half circle tire (flat on one side round on the other its the round side that needs cleaning).
I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.
look in paper path(scanner compartment were paper feeds) to ensure there is no pieces of small paper or foriegn items in this area preventing paper from going all the way through if this fails clean the feed roller in document scan area with a micrfiber cloth moistened with rubbing alcohol