Question about Garmin GPS

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My screen broke on my garmin wide screen - i have a warranty 1 year manufacturer and a 4 year best buy and they wont cover it. . . what do I do?

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  • kitchensales Sep 16, 2008

    Thank You I contacted Garmin and stated that the suction cup mount had failed and the unit fell hitting my cup holder (all tru) and they gave me a RMA# and requested that I send it back to be fixed free of charge. I asked and the rep admitted that they may giove me a refurbished unit. That is ok by me!!! Thank You

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  • Garmin Master
  • 2,124 Answers

Contact Garmin www.garmin.com. Make sure its registered with them and explain what happened. They have a flat rate charge to fix anything for one price but you need to see if they will cover it under the warranty. Physical damage is hard to prove as a factory defect, unless it was that way out of the box.

Best Buy loves to sell warranties that they won't honor. They're credit card system is a joke and their phone reps are outsourced outside of the US.

Posted on Sep 16, 2008

  • SHARCNET-USA
    SHARCNET-USA Sep 16, 2008

    I'm glad they took care of you. You might want to look into getting a friction mount for your GPS. It's like a bean bag filled with lead pellets and has rubber grips on the bottom. It just sits on your dash and won't move around. Easy to remove and take with you.



    Best wishes,

    - Jim

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Depends on the warranty and how it broke. The one year warranty written on the box is from the manufacturer. You may or may not need your receipt. Call/email the manufacturer and ask about the warranty. If the warranty doesn't cover accidents, hopefully the device broke under normal use, and you'll tell support that when you contact them.

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Places like best buy will sell two types of extended warranties, and are typically 3 years. The cheaper will cover the same thing as the manufacturer but for 3 years. They also sell a more expensive warranty which will cover accidental damage as well. None of these warranties will cover acts of god, theft or software problems
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Well for starters, your device is still under the manufacturer warranty, so I would consider tapping that resource.

Based on what I know of LCD (Liquid Crystal Display) The telltale sign of a cracked screen is the blotchy display. Usually cost more to replace the display than to get a new unit.

A craked screen is not normally covered under a manufacturer warranty unless it was damaged under normal use. (hard to prove)

You may have been charged for the cost of an extended warranty by best buy (they usually ask) If so, that would cover theft and user induced damage. Take your receipt back to best buy and see what your options are.

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Most GPS problems - Hangs, frozen screens, problems acquiring satellites, ETC, can be attributed to the device not having the latest firmware installed.
This firmware enables it to communicate with the satellites - but if they aren't speaking the same language they get confused easily. For Garmin GPS Automotive units, Garmin has you do the following before sending it in for repairs:
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2 - HARD RESET (CLICK HERE to see instructions for either reset)
3 - UPDATE the device using their WebUpdater software (CLICK HERE for that) Garmin is the only company that offers repairs AFTER the warranty has expired. They offer a FLAT RATE REPAIR service for units no longer in warranty. For Other GPS units please consult your owner's manual or their support site - as each model - and even manufacture dates - can lead to different reset procedures. TomTom
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MAGELLAN NEXTAR does NOT offer any types of Firmware or map upgrades or repair services. Instead - they have an exchange program to update to a new UNIT for around the same price as a repair would be. CLICK HERE for more on that. WARRANTY on most GPS devices is 1 year from the date of purchase. Broken screens are considered ABUSE - and not covered under warranty. Finally - If your unit is on the charger for HOURS, You've tried both the car AND USB type charger, and you turn it on... it stays on for a minute (or so) then powers down or never comes on at all - the battery has lost it's ability to hold a charge and must be replaced. Looking around YouTube - you can get a tutorial on how to CAREFULLY crack open just about any GPS. The tool(s) necessary typically are included with the battery purchase. Typically batteries run about $25 +/-. NiCd batteries are meant to be energized once a month so they keep active, and don't build up deposits that lead to their premature failure. I hope this was helpful for you. Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.

If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.

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