I can't shutdown my computer (XPS 15z), everytime i click shut down, it goes into the shutting down screen and after the computer turns off, it automatically starts up again. Meaning the "Shut Down" button at home menu acts like a "Restart". Please help :)

You have programs running that aren't shutting down, you can choose the force shutdown option to solve your problem.

Open Control Panel, select Power Options, select High Performance, Use this procedure to set the Advanced power settings: http://www.makeuseof.com/tag/windows-7-power-options-sleep-modes-explained/ Use these tip to speedup starts and shut downs: http://www.techrepublic.com/blog/10things/10-ways-to-speed-up-windows-7/3332 Try Freeware MALWAREBYTES at : http://www.filehippo.com/download_malwarebytes_anti_malware/ In the install UNCHECK the TRIAL PRO version, you want the freeware version, Run a FULL scan, delete ALL results, reboot.

I have minor shutdown problem with mail, won't close or shut down. My ans top left APPLE drop down, force closure, turn of each programme listed. For me works a treat.

The problem is the computer is old. You dont need to shut it down twice. You just need to wait patiently the first time.

In any case the computer is way due an upgrade. 2Gb Ram is small fry these days minimum is 4Gb

have you tried to hold the power button down for 5 seconds? if that doesn't work, it's possible that when you click the shut down the last option used was the hibernate option. when you click the orb click the arrow pointing to the right next to the power indicator and make sure it's set to shut down and not hibernate

If you need further help, reach me via phone at https://www.6ya.com/expert/joel_63c670a84e9f6a97

i don't think you're giving it enough time to actually shut down.

If you need further help, reach me via phone at https://www.6ya.com/expert/joel_63c670a84e9f6a97

1. Close any applications you have running, such as your email or instant messaging service, by clicking the "X" in the upper-right corner of each program page.

2. Left-click your mouse on the Start button, typically found in the bottom-left corner of your computer screen.

3. Highlight the option to "Shut Down" and left-click your mouse again to initiate the proper shutdown process.

4. Wait until your computer logs you off of any applications, your computer screen goes blank and the power light turns off before you turn off your monitor or close your laptop.

get a program called tweakui and tell it to shut down you computer faster.

Try running chkdsk /r and then restart the computer. to do that, click on START, RUN, in the open field, type 'cmd' and press <enter>. A dos window will open. At the blinking cursor, type 'chkdsk /r' and press <enter>. You will get a message that the drive can't be locked and do you want to run it the next time Windows starts. Type 'y' and press <enter>. Now shutdown the computerand restart it. Chkdsk will run and it may take some time. Depending on your installation, you will see a blue screen that will show the progress. Sometimes the screen will stay black and the hard drive light will flash. That's ok. Let it run until Windows loads. Wait until it is completely loaded and then try shutting it down normally.

Good luck and let me know how it works out.

Try this, just to see if the shutdown actually works.

Open a command prompt and enter the following:

shutdown -s -t 05

-s is to shutdown, -t 05 is a 5 second countdown.  Let me know if it actually shuts down.