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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]
it's supposed to refresh database anytime you make changes to your clip. also, check in the settings what usb mode you're in as well as "my computer" to see if the device shows up when it's plugged in. as for transfering media, if you want to use a program to do it for you, use mtp (under settings on your clip). if you want to manually drag and drop, put it in msc (also in settings). also in msc, it doesn't really matter where you decide to drop the files onto the player, although there should already be a music folder to help keep things organized.
I've got the same problem too. I read this on another website:
'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC
once you have done that connect it up and it should work/recognise the player.
i don''t know how this thingy happens but this is just how i fixed mine!'
I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.
Try emailing SanDisk technical support team at:
And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file.
You could also try calling them at: 1-866-726-3475
but an email should be sufficient because, from what I remember, it is just a link to file that you need to download.
I hope that helps...