Question about Toshiba DKT-2010 Corded Phone

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DKT 2020 ST

When a call is transfered to a certain extention and is not picked up the call rings back to the operator and not to the extention voice mail. How can this be corrected to go to the voice mail?

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  • Anonymous Mar 13, 2014

    have DKT 2020-SD system at senior center. All of the phones have at the center have voice mail but none are working. Just get a dial tone when you push the messeage key. When someone calls in the phone keeps on ringing and does not go to voice mail.

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The phone needs to be fowarded to voice mail. go to the phone press intercom# 604, dial the voice mail extension number , press the speed dial button, enter 16 for time then press redial

Posted on Oct 11, 2008

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1 Answer

How does voice mail work?


She may have a standard phone, not all phones come with an answering machine. Maybe she has voicemail with the phone company and calls are getting answered back there after three rings instead of her new machine that answers after five rings. If that's the case she needs to get the phone company to shut off their voicemail so her machine can answer those calls.

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Feb 24, 2009 | Toshiba DKT-2020 Corded Phone

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Feb 10, 2009 | Toshiba DKT-2020 Corded Phone

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Dec 11, 2008 | Toshiba DKT-2020 Corded Phone

1 Answer

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You will need a programmer to program ringing.
info@ameritelnj.com
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Dec 02, 2008 | Toshiba DKT-2020 Corded Phone

1 Answer

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Nov 12, 2008 | Toshiba DKT-2020 Corded Phone

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Is the caller being transfered to the ext or is it on incoming calls?
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Aug 23, 2008 | Toshiba DKT-2020-SD telephone

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while the call is on the line, press the greeting button, when you hear the voice press9, then the extension + pound (i.e., greeting, voice, 9, extension, # ) hope this helps.

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1 Answer

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Your voice mail may have broken. If it's based off a hard drive the hard drive may have died on you. You may need to get a local company to come out and troubleshoot the problem.

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