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She may have a standard phone, not all phones come with an answering machine. Maybe she has voicemail with the phone company and calls are getting answered back there after three rings instead of her new machine that answers after five rings. If that's the case she needs to get the phone company to shut off their voicemail so her machine can answer those calls.
is the ringging assignment setting means downstair phone been set for incoming ring, so u can see the indicator ligh on and ringging up stair dint assign a incoming ring so that u only can see the indicator light always blinking w/o ring... contact yr phone provider to set the ringging assignment
Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.
if your phone had set for ringging assignment, u no need to press any key to answer the call. check the indicator light, if green light turn on, u can direct answer the call if red light turn on, u ned to press the line to answer the call kindly ask the phone provider the set yr extention for incoming ring assignment