Question about Kenmore Oasis HE 27082 Top Load Washer

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Kenmore oasis elite he

Full of water and clothes. "ld" error.
lid will open but nothing will get the machine to finish the cycle.
Tried all the buttons, nothing happens.
It was initially beeping every few seconds and I couldn't get it to do anything so, I unplugged it and still nothing happens.

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  • m_james1313 Sep 16, 2008

    I drained the water, removed the back...
    I can see the drain area, see lint etc. how do I get that clean?
    It is attached to the whole case. I can barely get my finger in there after removing the little hoses...
    I have the washer on its side and can see all.

    P.S. I had left the washer unplugged over night and turned it on again with same results.



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Have you tried leaving the washer unplugged for at least 30 minutes? The manufacturer recommends, first unplugging the appliance for this duration to reset the control board. In some cases this will correct momentary glitches. If this does not resolve your problem, you will need to inspect your drain pump. The "ld" error code is a Long Drain problem which is usually an indication of a clog in the drain pump or drain line, or a failed drain pump. This model washer has two pumps, I believe. One is a recirc pump, the other is the drain pump. The drain pump is below the wash tub on the RIGHT hand side (as viewed from the front of the washer). The way you access the pump is by tilting the washer backwards and working from underneath, or by removing the back panel of the washer. In order to safely tilt the washer, however, you will need to drain the wash tub. The easiest way to accomplish this without bailing is to remove the drain hose from the standpipe at the wall and pull a vacuum on the line with a wet/dry shop vac. You will need to empty ALL residual water in order to remove the drain lines to inspect the pump. If you do not, be prepared to mop up a lot of water. Your washer has one of the largest wash tubs available.

There is also a tech sheet inside your washer with all the error codes and recommended troubleshooting advice. You can access the tech sheet by locating the release tabs along the front of the washer where the top cabinet meets the front of the washer. About 2 inches in from each side you will find a tab in the seam. Use a putty knife and push straight in while lifting up to release. NOTE: This may require some muscle to do. Once you have the top free, hold on to the washer lid BEFORE you lift up the top or the lid will fly open. The tech sheet should be attached between the front washer case and wash tub.

I hope you find this information helpful. Let me know if you require additional assistance.

Posted on Sep 16, 2008

  • Jeff Rockwell
    Jeff Rockwell Sep 16, 2008

    You have to uninstall the pump by disconnecting the electrical connector, remove the mounting screws that hold it in place, and disconnect the hoses. It is best to do this by tilting the washer back and working from underneath. I know it can be difficult to get inside the pump and/or fittings. I have found a section of coat hangar bent with a small hook at the end works well.



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