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Both Cartridges must be in and the Driver installed. If the CD Was not provided you can download it from www.HP.com
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If you are getting this message while installing the software from the CD, Try to download the latest updated Software for your Operating from the HP's support website (support.hp.com),Just Enter the product number in the box provided and click on Software and download. Select your operating system and download the Driver software for your product. Save the software on you Desktop and try to install it from the Downloaded File. Hope this solution is helpful to you. Please revert for any further assistance. Thank you for choosing Fixya
Drivers, Software, lost C.D....come this way!
If you have lost you cd or don't know how to install your printer then all you
need to do is download the drivers and software from the manufactures website
that suits your operating system and printer.
Drivers and software download areas for brands listed below, just click to gain
access and then locate driver for your needs.