Question about Xerox Phaser 8500N Printer

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Error code 09,036.44:10394

I have a Xerox phaser 8500 with a code of 09,036.44:10394 ant idea what this code is and a fix. We still have not gotten our service CD.

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  • Mill Bullard Nov 15, 2008

    09,036,44 what is it thanks.

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09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jun 10, 2009

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There could be an error in the Head Maintenance, Deskew, or pick clutches.

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  2. Run the printhead RESERVOIR TEMPERATURE test on the diagnostics menu. If fails replace printhead.
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Sai.

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