35 = Cyan
36 = Magenta
37 = Yellow
38 = Black
The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.
Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
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19.003:48 is the error code 64663is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.
19.003:48 is the error code 33702 is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.
Best way to do that is take a screw. I use a drywall screw, and twist them into the blocks and slide them back and out. Remove all of them, see if there is just one stuck or not compltely advanced in the loader. Then replace them all . That should clear the code.
I am having the same problem. Sometimes my Xerox Phaser 8500 prints a PDF or web page fine, and other times I get pages and pages of what looks like PostScript code. I thought I had installed the most recent printer drivers, We are using primarily Macs with OS 10.4 or 10.5. One recent change is that we connected the printer to an Airport Express using a USB cable, which is sweet when it works correctly....any ideas???
The 37 series faults are usually due to the failure of one or more heaters in the print head. Usually a comparatively inexpensive fix if its just the electronics module(part no:119649580). You will definitely need a tech's assistance to fix it. If the printer is under warranty they XEROX should do it for you free of cost. Hope that helped.