Question about Krups Stainless Steel Electric Kettle Electric Kettle

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Krups water kettle just stopped working....

My cordless Krups water kettle stopped working: appears that no electricity is going to it (blue on/off light on handle doesn't light). Checked base - everything seems to be ok. Just stopped working. Any advice?

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  • Anonymous Oct 19, 2008

    Replacement Krups kettle as this happened to our first one.  Exact same problem in the replacement after about 4 months. No longer on warranty!  This sucks.  Is there a simple solution?



  • lstrunk Dec 26, 2008

    Bought this kettle at LNT in Oct. 08, now having the exact same problem. Should still be in warranty but hate having to go through the shipping to service center, etc. We thought the handle was pulling away from the body causing the connection to be loose but that doesn't seem to be the case.

  • vlad39 Dec 28, 2008

    after 4 month our Krups watter kettle stopped working. the blue light is not comming up and the kettle is not working. checked electricity on the base and in the bottom of the kettle. everything looks ok. any fix?

  • blackbill44 Jan 04, 2009

    Kettle is four monhs old. Blue light dosn't come on - water doesn't boil

  • lshemer Jan 09, 2009

    I have the krups stainless steel kettle which is only 3-4 months old. I purchased it at SAM's Club. It's stopped working - I press the on/off button and the power does not come on and the kettle does not boil the water... :-( !!!

    I called Krups' customer service today and they do not take any responsibility - they say that per the S/N it's out of warranty....

    They blame the SAM’s Club store for keeping their product long time on the shelve….

    Whoever shops at SAM’s Club knows that most products sell very quickly….



    I am SOOOO VERY disappointed with this product as well as their bad customer service !!!!

    Needless to say that it’s my last time purchasing any of their products. I notices that this problem is a well known problems and many customers have posted their frustration and disappointed from this product !!!

  • sylviak Jan 16, 2009

    Our Krups Kettle just stopped working as well.

    It seems that the connection in the kettle between the contacts and the heating element is broken. What to do? It's fairly new? S Korteling

  • Anonymous Feb 24, 2009

    No power to the caraf. The product has been lightley used for just over one year. Cost $99..Now a usless piece of junk. No warranty..Why is Krups not monitoring this site. I will never buy a Krups product again and will tell others not to.buy any of their products.

  • Anonymous Apr 07, 2009

    Our Krups Kettle just stopped working as well.
    It seems that the connection in the kettle between the contacts and theheating element is broken. No light and water not boiling.

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5 Suggested Answers

  • 61 Answers

SOURCE: Problems with Breville SK500XL Stainless Steel Cordless Electric Kettle

you need to change out the heating element.For electric kettle, alway remember to fill up water before you turn on the kettle.never poure water while the element was hot.hope it help.

Posted on Aug 13, 2007

jerryg50
  • 1635 Answers

SOURCE: HD 4651/C Electric Kettle Handle switch lights but wont heat

This maybe the thermo fuse, and or the heating element that is defective. These parts must be properly replaced for safety issues.

Usually these appliances are not worth to service.

Jerry G.

Posted on Apr 29, 2008

cactus bob
  • 267 Answers

SOURCE: GE Model 168950 Electric Kettle base unit bad

di you try calling GE @ 1800-ge-cares ? dont except much but my parts book only says :PRIVATE BRAND GE , MADE IN CHINA , NO PARTS ORDERED , NO PARTS , 0 IN STOCK ...........

Posted on Feb 20, 2009

Obertelli
  • 3006 Answers

SOURCE: krups kettle leaks at base of pot

Unfortunately it's unfixable. A few recent Philips models do it as well and it's worst in hard water areas. Basically the cause is that a tiny bit of water gets into the bottom seam each time the kettle is used and leaves a residue behind when it dries out. Over time, the residue builds up and forces the seam apart so the leak gets worse.

All you can realistically do is hope that it's still under warranty and demand that Krups replace it, preferably with a different model. If they won't then you may have to exert whichever consumer rights exist in your country, but one way or another you need to stop using your kettle (it's dangerous!) and replace it with another.


Posted on May 21, 2010

  • 9 Answers

SOURCE: Cordless Electric Kettle won't turn on anymore.

Sounds like dirty contacts in the base.
UNPLUG THE BASE BEFORE CONTINUING ANY FURTHER!!!! I CANNOT STRESS THIS ENOUGH!!!
Once Base is definitely unplugged, take it outside and use a piece of fine grit sandpaper inserted in the contacts to give it a good rub all around. Also polish the contacts on the base of the kettle.
Blow the contacts out to make sure there's no grit remaining, and then plug in and test again. You might need to do this a couple of times.
However, make sure it is UNPLUGGED before you touch any contacts!

Posted on May 23, 2010

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