Question about Apple QuickTime

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QuickTime Troubleshoot QuickTime isn?t working properly, it plays some movie, but gets stuck a lot, it's unable to open many movies, how can I troubleshoot these problems?

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  • SkyeG Dec 10, 2008

    i have the same error msg coming up!! ive tried EVERYTHING!!
    does anyone know how to get past this??



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I am having a 'problem' installing iTunes v8 - the install seems to go ok until I get to the part of the program which invokes the Quicktime software upload (v7.5).
Although I don't get a 'controlled' Error message, I am advised that
"A newer version of Quicktime is installed on your computer - Quicktime needs to close" a message then appears telling me that iTunes install has failed as "iTunes needs QuickTime" - no **** sherlock!!
Try as I might I am unable to get past this problem - can anyone out there advise me ?

I have uninstalled until I am blue in the face using all teh standard solutions i.e Regedit, MSConfig, removed Temp Files in Docs & Settings etc etc. To my mind there is still part of the system that has nested a piece of Quicktime code that is screwing up the install.

This is doing my head in and I have 2 iPods that requirev v8 that I cannot use!!

Posted on Nov 10, 2008


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The file format is not supported

Hi driddle00...
This information came from the Microsoft WebPage:

"Cannot play back the file. The format is not supported. This behavior occurs because PowerPoint can play back only QuickTime movies (.mov and .qt files) that use compression schemes with corresponding Media Control Interface (MCI)-compatible codecs.

A codec (compressor/decompressor) is an algorithm or scheme that is used to record digital video or audio. For example, when you transmit video over the Internet, the video must be compressed on the sending end and decompressed on the receiving end. A codec can be chosen based upon the user's audio or image quality and image size preferences.

When you read a QuickTime movie, a Video for Windows decompressor decompresses the QuickTime files. If the decompressor does not support the compression method used by the QuickTime movie, the decompressor cannot display the movie on the screen.
To work around this behavior, use one of the following methods. uparrow.gifBack to the top Method 1: Create a hyperlink to the .mov file loadTOCNode(2, 'workaround'); Create a hyperlink to the .mov file, and then let the QuickTime Player for Windows play the file instead. To do this, follow these steps:
  1. Select the object or text that you want to assign the hyperlink to.
  2. On the Insert menu, click Hyperlink.
  3. Under Link to, click Existing File or Web Page.
  4. Select the QuickTime movie that you want to play, and then click OK.

    Note Under Look in, click Current Folder to see a list of files, click Browsed Pages to see a list of recently viewed Web pages, or click Recent Files to see a list of recently used files.
During the slide show, click the linked object or text to play the movie. If a valid player is available, the player starts, and then the player plays the QuickTime movie. uparrow.gifBack to the top Method 2: Convert QuickTime movies to AVI format loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To convert the QuickTime movies to AVI format, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to AVI.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Make sure that you change the extension on the file name to .avi, and then click Save.
uparrow.gifBack to the top Method 3: Recompress the QuickTime movies with compatible codec loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To recompress the QuickTime movies with compatible codec, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to QuickTime Movie.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Click Save.
uparrow.gifBack to the top Verify that QuickTime movies are compatibleYou can use Microsoft Media Player to... loadTOCNode(1, 'moreinformation'); Verify that QuickTime movies are compatible loadTOCNode(2, 'moreinformation'); You can use Microsoft Media Player to verify that a QuickTime movie is compatible with PowerPoint.

Note Microsoft Media Player (Mplayer.exe or Mplay32.exe) is a different program than Windows Media Player. Microsoft Media Player is included with various versions of the Windows operating systems, and is an MCI-compliant device. Windows Media Player, however, is a new technology that does not rely on MCI to play various forms of media. Windows Media Player can play a wider range of video and audio formats than Microsoft Media Player can play.

To determine the compatibility of the movie, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type the appropriate command for your operating system:
    • In Microsoft Windows 98 or Microsoft Windows Millennium Edition, type mplayer.exe, and then click OK.
    • In Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows XP, type mplay32.exe, and then click OK.
    Microsoft Media Player starts.
  3. On the File menu, click Open.
  4. Select the QuickTime movie that you want to verify. Click Open.
If the QuickTime movie is compatible, Microsoft Media Player opens the movie. If Microsoft Media Player opens the movie, but PowerPoint does not, there may be a problem with PowerPoint or with the MCI settings. If Microsoft Media Player does not open the movie, and then you receive an error message in Media Player, the movie is not compatible and cannot be played in PowerPoint. You may be able to make the movie compatible by using one of the methods described in the WORKAROUND section of this article."

Sep 06, 2011 | Philips GOGEAR SA6045 MP3 Player


Quicktime to Flash Mac OS X, convert Quicktime to Flash movie for web

The issue for Converting quicktime movies to flash or post quicktime on website seems trouble many mac users. When I surf the Internet, I found many problems about how to convert quicktime movies to Flash, as the following:
Questions about quicktime to Flash conversion:
1. Can anybody suggest a good Mac program for converting QT movies to flash? Any recommendations for Mac software to convert high quality video from Quicktime to Flash?
2. Trouble converting quicktime to flash:
I’m on a MAC and I’m trying to convert a quicktime movie to flash so that it is easily downloadable on our website for PC users. When I import the .mov into Flash it loses all audio. Does anyone know how to fix this? I’ve played around with setting on importing in Flash and I’ve played around with different exporting options from FCP. Any ideas would be welcome.
3. how do i convert quicktime movie to flash movie for web: I have small video clips in QuickTime format and I would like to convert them in Flash Media (.fla) so I can post them on the website for easier viewing for the visitors.
4. I would like to know what program, I can use to do this? Is there any free ones? I know you tube can do this but their logo is on there. I have macromedia Flash software but don’t know how to convert.
5. Does anyone know any good software to convert quicktime movies to flash media? I want to post some clips on a website.
Does you have the similar problem bothering you? I have a good recommendation to solve this problem—–Doremisoft Quicktime to Flash converter mac. No matter whether you need put Flash movies converted from Quicktime files, it will be your good choice.
Why? Some reasons to regard mac quicktime to flash converter as best mac software to convert quicktime movies to flash for website are listed here:
1.Encode Quicktime(MOV, QT) to FLV, SWF
2.Generate an HTLM page embeded flash video player with customized control bar
3.Add image, text, hyperlinks, special effect, loading to flash video
4.Powerful flash editing features: Cropping, Clipping and Merging.
5.Take slide to make a video playlist with sliding function.
6.Easy-to-use, just need several steps.
Steps to convert Quicktime files to Flash FLV SWF:
Step1. Import Quicktime to Flash converter mac easily
Download and Install and Launch according to its wizard. Then hit “Add Files” button to load all quicktime files you want to convert into mac Flash converter.
Step2. Get Quicktime to Flash conversion started on mac
Then you can start Quicktime to Flash conversion by clicking “Start” button. The speed depends on the speed of your mac processor and the quantity of your converting files.
If you want to get more vivid output flash videos, there are 8 tips to use Quicktime to Flash mac converter.

on Jun 22, 2010 | Computers & Internet


How to convert Blu-ray and DVD movies to QuickTime Player compatible format on...


Apple has detailed it clearly on its official site that QuickTime will attempt to open files with file extensions associated with audio or video formats listed as below:

Video formats:
QuickTime Movie (.mov), MPEG-4 (.mp4, .m4v), MPEG-1, 3GPP, 3GPP2, AVI, DV

Audio formats:
iTunes Audio (.m4a, .m4b, .m4p), MP3, Core Audio (.caf), AIFF, AU, SD2, WAV, SND, AMR

More than that, QuickTime can play movies using the following codecs:

Video Codecs:
MPEG-4 (Part 2), H.264, H.263, H.261, Apple ProRes, Apple Pixlet, Animation, Cinepak, Component Video, DV, DVC Pro, Graphics, Motion JPEG, Photo JPEG, Sorenson Video 2, Sorenson Video 3

Audio Codecs:
AAC (MPEG-4 Audio), HE-AAC, Apple Lossless, MP3, AMR Narrowband, MS ADPCM, QDesign Music 2, Qualcomm PureVoice (QCELP), IMA 4:1, MACE 3:1, MACE 6:1, ALaw 2:1, ULaw 2:1, 24-Bit Integer, 32-Bit Integer, 32-Bit Floating Point, 64-Bit Floating Point

Obviously, Blu-ray (.m2ts) and DVD (.vob) are out of the above mentioned range. Even though you purchase QuickTime MPEG-2 Playback Component from online Apple Store and install it on your Mac, it is still unable to play commercial DVDs (such as Hollywood movies), because they are usually encrypted with special CSS anti-piracy technology, not to mention the much more strictly protected Blu-ray movies. However, that doesn’t means you are totally banned to watch Blu-ray and DVD movies in QuickTime. Actually, an available Blu-ray and DVD ripper for Mac will definitely do you a favor to remove copy protections, and rip the movies to a Mac QuickTime Player compatible format. Go to find a step-by-step tutorial about how to convert Blu-ray and DVD movies to Mac QuickTime Player supported format.

The decryption software we recommended is Pavtube Blu-Ray DVD Ripper for Mac. It is an independent and professional utility to rip both Blu-ray discs and general DVDs to your wanted HD or SD media formats. With full Blu-ray disc support, it is able to remove copyright protections of your BD disc, no matter BD+, or AACS, even the latest MKB V17 is supported as well. See the detailed tutorial as below.

Step 1: Free download, install and launch this blue ray ripper Mac.
Once you run it, click "BD/DVD Folder" or "IFO File" to load your BD or DVD files.


Step 2: Select H.264 Video (*.mp4) as output format for QuickTime
Follow "Common Video" > "H.264 Video (*.mp4)":

Step 3: Click "Settings" button to adjust video and audio parameters
Notice that which parameter to select has close relationship with the hardware configurations of your computer, so before your adjustment, read the following info attentively.

To play HD video, a large amount of data must be processed by your computer. A powerful system will deliver the best playback quality.
Recommended hardware configurations for H.264 HD playback on Macintosh:

For 1280x720 (720p) video at 24-30 frames per second:
[*]1.8 GHz PowerMac G5 or 1.83 GHz Intel Core Duo or faster Macintosh computer

[*]At least 256MB of RAM
[*]64 MB or greater video card

For 1920x1080 (1080p) video at 24 frames per second:
[*]Dual 2.0 GHz PowerMac G5 or 2.0 GHz Intel Core Duo or faster Macintosh computer
[*]At least 512MB of RAM
[*]128MB or greater video card

Now you are ready to set advanced settings according to the hardware configurations of your computer. Our computer satisfies the above mentioned "1280x720 (720p) video at 24-30 frames per second", so we changed the settings as below:


Step 4: Click "Convert" button to start Mac Blu-ray ripping.
Once the ripping task is completed, you can click "Open" button to get the output H.264 .mp4 videos for your QuickTime Player effortlessly. Have fun.

Learn more about how to use Mac Blu-ray ripper.

on May 02, 2010 | Audio Players & Recorders

1 Answer

I have quicktime player and I can't see the movie (I can only hear the sound) that has vlc mov codec and saved in quicktime program

I strongly recommend using VLC for watching any type of video. Programs like Quicktime player, windows media player etc often need codecs to play certain video types and formats like avi, flv etc. As for quicktime player, you propably need to download the proper codec for your movie format type

Aug 01, 2011 | Computers & Internet

2 Answers

Import a quicktime video in vista movie maker

Kodak video converter can help you to convert your Kodak videos to WMV which is supported by Windows Movie Maker on Vista.

Jan 02, 2009 | Kodak EasyShare CX7525 Digital Camera

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Can't play certain types of mpg files on my new mac

You may want to check out VLC Media Player. It is cross platform, open source and plays a greater variety of formats than quicktime (including MPEG 1 and 2); plus it is free. I highly recommend for troublesome media files.
Here's the link to the VLC webpage:
For help with the Sony DCR-SR62 I found two links on the apple support site that detail how to get the camera to work with your mac. It appears that your camera is not fully compatible with the mac however you should be able to get the video to work if you import through imovie and follow some of the workarounds detailed in the links below.

Hope this helps  

Dec 13, 2008 | Apple QuickTime VR Authoring Studio 1.0

1 Answer

QuickTime Firefox Problems

Try opening Safari and seeing if it works in there. If so, its firefox. if not, its quicktime. Try deleting the preferences for quicktime. in the finder go to: *your user folder*>Preferences>,

Sep 29, 2008 | Apple QuickTime

1 Answer

Panasonic tz5 movie files will not play in Windows only Quicktime

If the movies are recorded as .avi, then you will have to use QuickTime. One way to avoid having to select QuickTime each time is to hold the SHIFT key, right click over the video file and select "Open With". Now select QuickTime (otherwise select other programs) and scroll to QuickTime from the list and you should see a check box at the end of the list and make sure its checked. Here is a screen shot:
Now click OK and the next time you open the camera movie files, it will automatically open in QuickTime.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

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Sep 28, 2008 | Cameras

1 Answer

Cannot view the movies I made on my camera and downloaded to my Vista PC

I assume you can view them in you camera, right? If not, the following solution will not help.

The .MOV Apple QuickTime format Panasonic uses for its camera movie clips cause problem on with viewing, as seen from several other problem posts here and the net.

Some computer use a Win 32Bit operating system, other better ones use a Win 64. It is hard to believe QuickTime would let you load a 64bit version into a 32bit OS, or vice versa. But who knows. Rather double clicking on te file name itself, open QuickTime, then go to File Open and Browse to the file and select it that was. If this doesn't work, go to QuickTime website and try their User Forums first to ask a question or find a thread talking about movie files not playing. Else, CONTACT website and ask question. Post any solution here for readers.

Feb 12, 2008 | Panasonic Lumix DMC-TZ3 Digital Camera

1 Answer

QuickTime movie mode

The D-580 Zoom does play back sound in QuickTimeĀ® movie mode.

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