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EBay customer support

How can I reach eBay customer support, seems like all I get are automated computer responds.

This is very annoying all I want to is to communicate with a human being about a mistake that they did, but I keep getting this automatic trash mail.

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  • 2 more comments 
  • crystal7243 Oct 20, 2008

    why does ebay tell me when i sold something that payment is pending through paypal when it never goes through. i never had problems befor but i cannot receive any paynents.

  • Gail McGaw Nov 20, 2008

    I have forgotten my username and email as I work from two user IDs and I would like to clear one of them so I can use the system.

  • Gail McGaw Nov 20, 2008

    All I want to do is clear one of my user id and password as I am getting confused as I work from two computers. One from home and one from work.

  • Anonymous Mar 26, 2014

    trying to talk with ebay cust serv, i cant seem to get the contact us calling icans to connect

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Posted on Sep 19, 2008

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3 Answers

How do I contact ebay


Good luck with that: eBay is the worst of the worst when it comes to customer relations and service. They only want communication via emails and internal formats. Rarely can you get a Live Person to talk to. If you do, they run you in circles and you get no place fast. eBay is the worst place to go and they do not give a rats-rear-end about you.

Apr 16, 2015 | eBay Ecommerce

1 Answer

Customer fraud


how did you pay.
you can contact ebay on the hompage on the left hand side you will see a contact us tab click that another page will open with answer centre

also eBay explained and security centre click on security tab another page will open on the left hand side you will see live help

click that you might have to wait for someone to become available or you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
if you paid using paypal

log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim

hope this helps

Oct 03, 2012 | eBay Auctions

2 Answers

How do I retract a bid on Ebay


you will need to contact the seller click on the item you have bid on there will be an option to contact seller

and contact Ebay and ask for a bid retraction on Ebay home page will be a customer support tab with a drop down list you can contact them either by email ,chat with an automated person or chat with a real person you might have to wait for the real person

hope it helps

Apr 18, 2012 | eBay Auctions

1 Answer

Cant add description to selling form


you can contact ebay on the hompage on the left hand side you will see customer support tab and a contact us tab click that another page will open with answer centre also Ebay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or

you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help

Dec 19, 2011 | eBay Auctions

1 Answer

Trying to list an item and an error message saying enter a valid postcode keeps coming up


you can contact Ebay on the hompage on the left hand side you will see customer support and a contact us tab click that another page will open with answer centre also eBay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or
you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
hope this helps

Dec 13, 2011 | eBay Auctions

1 Answer

DONT REMEMBER PASSWORD OR ID


Been doing eBay for years. The best way is to click and communicate to an eaby live chat and one of the ebay customer service will solve that. In that way they can verify your other details aside from from your account/username/password. They will ask you some details so they can reset your user name or password. It works for me always.
Hope this helps.

Sep 13, 2011 | eBay Auctions

1 Answer

I ordered a hello kitty mobile from ebay it was posted 16dec ive not received it i emailed the seller got no reply ive phoned the post office as due to bad weather it was held up in post they cliam it...


Always look at the feedback of the seller. Even if they have high feedback click on the numbers next to their name and see what the last 5 customers said. You will often find that for what ever reason even sellers with literally thousands of feedback just one day goes sour and try to make as much money as possible before closing their doors.

To resolve this now:
1. log in at www.ebay.com
2. Go to my ebay (upper right hand corner)
3. In left tabs find "wWon/Purchased" and click it
4. If you HAVE paid for the product and the $ sign next to the item is filled in then click the drop down arrow next to more options find the option to open a case.
5. from there follow the steps and ebay will try to resolve it.

They will ask you if you want a refund or still want your product. They will try to work with you AND the seller to be fare to both parties. If a solution can't be found and you DID already pay for the product and can prove it then they will close the case in your favor will full refund. Make sure you leave feedback so future buyers know that seller didn't ship product.

Don't be afraid of negative feedback, sellers can only leave neutral and positive feedback, they can NOT leave negative feedback...

Ebay has protections against this. Here is a check list of bonus things you need to do to protect yourself.

*never respond to "ebay" email that doesn't have your user name in it.

*If you get an email asking to update account don't click link in the email, TYPE out ebay.com and go to your inbox THROUGH ebay to verify it is from them, if it wasn't from them then go back to that email and forward it to fraud@ebay.com

*only talk to buyers or sellers through ebay, don't email them directly this way all communication is recorded in the even you have to make a claim, or they make a claim. As long as your honest tracking all communication through ebay will only help you.

*check sellers history, a good rule of thumb, if they are less than 10 feedback, or have a lot of CURRENT negative feedback it might be safe to pay that extra dollar to a different ebayer and have confidence you will receive your product.

Jan 17, 2011 | eBay Auctions

1 Answer

I need a number to talk with someone since my issue is not available automated


Ebay phone numbe is 1-866-540-3229. Representatives available 5am thru 10pm PST, 7 days a week.

Nov 22, 2010 | eBay Auctions

2 Answers

Ebay Removed My Listings Without Warning


I used to work in the clothing business a long time ago.  I wonder if comes from complaints from the clothing companies because of some people out there selling brand name clothing that could be counterfeit.  They could have been threatening them with legal action.  I think if you can prove where the clothes are coming from you can get them re listed.
EBay cancels auctions based on complaints from other customers if there is any suspicion of fraud.  The only other time I heard of any auctions being cancelled is when some have tried to sell organs.
Good luck on that.

Oct 06, 2008 | eBay Auctions

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