Question about Motorola Mobility MOTORAZR2 V9 Cellular Phone

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Keypads not working in my motorola v9

I got a problem with my motorola v9. Its keypad not working but i can turn it on and off.. and when i closed it, the touchscreen works but when it turned to press/hold the smart keys to unlocked the ext. keys, the smart key that situated to the left side does not work. Please help me with this.. thank you

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  • Anonymous Sep 30, 2008

    i have the exact same problem,its like u r describing my phone!!

  • Anonymous Sep 30, 2008

    I have the same problem! Nobody wants to help me. The phone is only 8 weeks old. ARgh

  • Anonymous Sep 30, 2008

    I also have this problem and my phone is only 2 weeks old. Its under warranty so Im taking it back tommorow.

  • Anonymous Oct 18, 2008

    this is the second motorola v9 and BOTH of them locked up on me!

  • katharine196 Nov 10, 2008

    This is my 4th Motorolla V9, in which the keypad locks up. Everything else lights up. I even have the sounds which tell me I have incoming texts or voice mails. I called at&t, and they told me that this problems has NEVER been reported to them. I find this hard to believe, in that there are 6 posts in a month on this site about the same exact problem. By the way, this phone is only 2 weeks old. As they always say"we will send out a new one", but no one will admit there is a fundamental problem.

    Louisville, Ms

  • Anonymous Nov 21, 2008

    yep same problem. announces calls but cant answer them. no buttons work except off button.

  • Anonymous Dec 22, 2008

    key pad stopped working

  • jezy91 Jan 18, 2009

    Ive been using my V9 for 8 months, and ive now got the same problem.
    The keypad has been working occasionally for the past week, but doesnt any longer.
    And the touchscreen was going weird aswell. I could have the mobile flat on my hand, and the touch screen buttons would make the fone vibrate, when i hadn't even touched them, and it would unlock the touchscreen, when i hadn't held down the smartkey.

  • Anonymous Jan 22, 2009

    i am having the same problem also!!! its been sent of to get fixed!!

  • Anonymous Feb 04, 2009

    me too .. phone only about 3 months old

  • xmas7579 Apr 21, 2009

    have had mine almost 2 years... loved it.... but now i have the same problem.... can turn phone off and on but all other keys don't work..... just make phone vibe like touch screen. very sad! :' (

  • russoct May 23, 2009

    i have the same prob, this is the second time and both happened after i recieved a spam message



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Check the side v9 was shorted at the lowest button in the right side..... i remove bottons and now its all working!!

Posted on Aug 03, 2010


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1 Answer

All keys are not working.. only the red key is working.. but i can use the motorola phone tools

Normally it happens when one key is being pressed permanently (due to stuck keypad or water damage) the none of other keys will work except red one.
Please examine your phone physically if there any key is stuck.. especially volume or camera buttons.
If every things is ok then its worth paying a visit to nearest phone repairing shop, either full service or keypad or Keypad IC replacement will solve the problem


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this is an indication that your Motorola is having a keypad problem. This is very common.

You need to change the whole/complete keypad and they will all function again.

Give the phone to a repair man to fix for your, because, believe me, changing the keypad is very complex and needs a professional touch.

Good luck.

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I have a Motorazr v9 and my keypad is not working on it , how do i fix this?

This is a very common problem, it is because of the flex cable that connects the screen and keypad through the hinge. You will need to find someone to do service. I do, outlet3g, but look for someone local, I am in New York.

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I have a motorola v9. The keypad has stopped working, showed to service centre and they say that the connection between keypad and screen needs replacement - does this make sense ?

let me ask you if the power button is working,while others not.if it is working,the only things you do is,you have noticed the side key of your v9,disassemble it and clean the side key interface.your problem will be solve.

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Keypad of my motorola RZR2 V9 not working except for red button

clean pcb boar specially keypad board.. check vol. swicth and all switch located at side of fone if shorted...

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you may have damaged the flex ribbon or the keypad either way you can purchase replacement parts from ebay and the shop is

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