Question about HP Office Equipment & Supplies

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Ihave a 2410x0xi all in one photosmart, I can no longer scan documents or pictures. I can no longer fax either. I think a setting may have been changed Thanks

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  • waltsish Sep 15, 2008

    I have no listing for "scan" in my device manager, and the disc to reinstall my hp printer is

  • waltsish Sep 16, 2008

    I am assuming you mean the model # for the hp 2410xi photosmart printer? Two #'s not sure which is the model # but here they are MY3BCG30R1 the other # Q3083-60001. Do you need the model # for the computer? There are severl #'s, it is a dell and not sure which is the model

  • waltsish Sep 16, 2008

    I could scan from this method, I think I could fax as well, but I tried to fax myself (a different phone # than my home #) it said no I am not sure about this?

    Anyway if I don't have my hp disc for the software installation, would you please give me step by step on the add remove/uninstall, reinstall I don't mess up anything. You can probably tell I am not real swift at this stuff..please be patient..thank you

  • waltsish Sep 16, 2008

    I can't find a checkmark button



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Kindly open the control panel and used the open the scanner and see whether you are able to scan from there or not. (By doing this we are trying to use the feature without using the HP software)

The same way try to use the Fax feature under the control panel>Prnter and faxes.

If you are able to get the features working than the HP software is corrupter, which seems the case here.

In that case you have to uninstall the software from add and remove programs.
Delete the same from C> Program Files
than install it back again.

Hope this helps

Posted on Sep 16, 2008

  • Sameer Kashyap Sep 16, 2008


    well if you were able to scan that means the hardware and the connections are fine.

    Now it is the software which needs to be uninstalled and reinstalled.

    You have not mentioned the Exact model number however i am giving you the link to download the Software for your All in One assuming that you have "HP PSC 2410xi Photosmart All-in-One Printer"

    You may download the the software from here according to the operating system you are using.

    Now uninstall and reinstall of the HP software is not that easy.

    I am mentioning the method below which you may try.

    Step 1. Uninstall the HP from the Control Panel

    Start>Control Panel>Add & Remove Programs

    Here you will see a list of programs and you have to remove the HP relaterd Softwares. (If you are using a PC which is of HP as well, than you have to be careful and dont remove the HP software for the PC, remove the HP printer related software)

    Step 2. Restart the computer.

    Step 3. Remove the HP from the Program Files.

    go to My Computer>C Drive>Program Files

    Here delete the folders created for HP Printer. ( Once again if you are using the PC of HP you should be careful and delete the folder related to the Printer only)

    Step 4. Restart the computer.

    Step 5. Install the software.

    Now the software which you would have downloaded, install the same.
    Make sure that you unplug the printer from the computer while installing the software.

    During the installation the HP software will come on to a step where it will try to detect the printer and will say that it was not found.

    That is the time you have to plug in the printer to the computer.

    Once the installation is done. You should be use all the functions of the AIO.

  • Sameer Kashyap Sep 16, 2008

    Even before you get into the uninstall and Reinstall. I woould suggest you to try a simpler step which is known as system restore.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
    3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
    4. On the Select a Restore Point page, select the date when you think that the AIO was working fine, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
    5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
    6. The System Restore Restoration Complete page appears.
    7. Click OK.

    All the software changes (Installation/uninstallation/updates) will also be reversed.

    This step should also fix the same and should be easier to do. You also do not loose data while doing the same.


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Do you have the correct software or driver installed in your computer?

If you dont have it , then could you please reply with your model no. and make so that i could assist you further?

Posted on Sep 15, 2008

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First thing to check here if the scanner driver is installed properly on your computer to check taht do this , Right click Mycomputer icon>Properties>hardware tab>Device manager if you see the scanner there with an exclamation mark just right click on it then click on update driver and put the setup CD of your multi function printer to the computer to reinstall the software for the scanner...if still the same best thing to do here is to uninstall everything and just reinstall it back......

Hope that helps............

Posted on Sep 15, 2008


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Did you try reseting the setting to factory setting?

Posted on Sep 15, 2008

  • Legin Varghese
    Legin Varghese Sep 15, 2008

    Turn the printer off and then on. When the printer begins its memory count, press and hold down the Checkmark button until all the main LED signal lights illuminate and stay illuminated. Then release the Checkmark button, and use the Up/Down arrow keys to find the Cold Reset option, then press the Checkmark button again to choose that option.


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1 Answer

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