Question about HP Office Equipment & Supplies
Kindly open the control panel and used the open the scanner and see whether you are able to scan from there or not. (By doing this we are trying to use the feature without using the HP software)
The same way try to use the Fax feature under the control panel>Prnter and faxes.
If you are able to get the features working than the HP software is corrupter, which seems the case here.
In that case you have to uninstall the software from add and remove programs.
Delete the same from C> Program Files
than install it back again.
Hope this helps
Posted on Sep 16, 2008
Do you have the correct software or driver installed in your computer?
If you dont have it , then could you please reply with your model no. and make so that i could assist you further?
Posted on Sep 15, 2008
First thing to check here if the scanner driver is installed properly on your computer to check taht do this , Right click Mycomputer icon>Properties>hardware tab>Device manager if you see the scanner there with an exclamation mark just right click on it then click on update driver and put the setup CD of your multi function printer to the computer to reinstall the software for the scanner...if still the same best thing to do here is to uninstall everything and just reinstall it back......
Hope that helps............
Posted on Sep 15, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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