Question about Samsung ML 2010 Laser Printer

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PAPER JAM ML2010

Paper only travels 3 inches. Screen indicates that there is a paper jam. Paper does not travel far enough to reach rollers. Error lamp goes red.

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  • battle66 Sep 15, 2008

    TRIED SOLUTION OFFERED BUT STILL HAVE PROBLEM

  • Anonymous Mar 18, 2014

    red line about 3 inches from edge of paper (consistant)

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Hai
  You have this problem due to toner,u try to adjust the paper by rolling the roller to few inches and then try again,if the problem rasies again then u have to service the ML2010.

Thank You

Posted on Sep 15, 2008

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Hi,

On another Samsung model (ML1610), some ideas that may be of use to you:

  • too much stacked paper, try reducing;
  • weather/temperature/humidity affects paper;
  • fanning the stack before placing in tray to loosen;
  • cleaning the rubber tongue (center bottom inside);
  • reinserting the toner assy;
  • checking/cleaning the rollers to verify no piece of paper lodged.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.



Posted on Sep 15, 2008

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Check wheter the paper is getting jammed as it is indicating it may be so

other wise the roller my not be moving with ease

is the paper very thick????(like ones for a card)


Posted on Sep 15, 2008

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May be it is your toner problem try toclesan it nd also change it.
If roblem still occurs then servece your printer and clean its pars with iso propile.

Posted on Sep 15, 2008

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Posted on Jan 02, 2017

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Docuprint paper jam


Paper jam is a common issue for printers.I am going to explain how to resolve paper jam in the following ways:-

Step By Step

1. Verify that you have a paper jam. Sometimes the printer will send you a message that there's a paper jam. Sometimes you get the message from the crinkling, squealing sound the printer makes as it jams.
2. For most consumer models there will be only one sheet of paper threading through the machine at a time and a straightforward path from the paper feed to the output tray. In that case, you will want to search visually. Look to see if there are pieces of paper sticking out where you can see them. For larger commercial printers, where the paper path is more convoluted, you will need to consult the paper jam status message for hints of where to look.
3. Remove any paper from the paper trays that you suspect might have caused the paper jam. If a sheath of paper might prevent you from getting at the jammed paper, then remove that too.
4. Most consumer printers have an access door in the front that you can open to get at the jammed paper. With laser printers there's usually a toner and drum unit that slides out for improved access. If you still can't see the jammed paper, check if there's an access hatch in the back of the printer.
5. Gently remove any crumpled paper you might find. Gently tug on any pieces of paper that may be stuck or crumpled between rollers. It's possible that yanking the paper too hard in the direction opposite the normal direction of travel could wreck the printer rotors or some other delicate part. Whenever possible, pull the jammed paper in the direction of normal motion through the printer and avoid using excessive force.
6. Avoid ripping the paper as you remove the jam. Pull the paper slowly with both hands. Any shredded piece of paper stuck in the rollers will cause yet another paper jam. While you're at it, check for foreign objects that may have caused the paper jam in the first place, such as a paperclip or a pen cap.
7. Laser printers sometimes get the paper jammed so deep in the fuser unit that you can't reach it with your fingers. In those cases you want to avoid poking at the paper with sharp metal objects. Scratching the rollers could permanently damage your print quality. Removing an accordioned paper jam may involve disassembly of the fuser unit by a trained professional.

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You may have remnants of torn paper left in the feed rollers or beyond -from a prior jam. Other causes include:
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1. Up to where paper traveled.. If its reached up to Fuser assembly & curl folds accrued under cartridge.. replace Teflon sleeve or Fuser assembly.
2. If paper traveled up to Fuser out(near 2-3 inch)...Clean/replace/flag Fuser out paper sensor
3. If paper traveled up to registration assembly:Clean registration sensors/flags.
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Analyse where paper jamming is happening? remove right left back & top covers..press door switch, shoot print command. Remove cartridge after paper jam, check upto where paper travel?
1. If paper jams with curl foldings in cartridge bank area..before entering the fuser assmbly..
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Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.

In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.

Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.

Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.

After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.

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The pickup rollers could be worn; There could be an obstruction in the paper path the fuser could be bad
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If the copier starts to work, and then gets an error but no paper travels into the unit the pickup rollers are the likely culprit.
If the paper stops somewhere in the middle of the copier, then an obstruction within the paper path must exist or some other internal failure.
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The screeching sound is caused when the print head reaches the end of its travel and hits the paper jam which you cannot see using the suggested jam-clearing steps. So

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