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Error oxe001042c ocurred during installation of avg free 8.0. cannot remove or re-install.

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  • dfernele Sep 15, 2008

    System restore did not remove the faulty installation. the operating system is Windows XP Professional.



    David Ferneley.

  • dfernele Sep 16, 2008

    yes the installation has started but has stalled due to the above error. I have tried both the restore and the add/remove program but it just refers me to the avgtechinicalassist web site.



    david ferneley

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  • 4,472 Answers

What operating system do you have installed? Once I have more information I can assist you properly.
Thanks,
Lee

Posted on Sep 15, 2008

  • 5 more comments 
  • Lee A.
    Lee A. Sep 15, 2008

    One thing that you can try is using system restore to before you installed it. It may have to do with a previous anti-virus. Let me know if system restore works. If you have any questions or need further assistance please let me know. If you have a moment to accept and rate my solution accordingly I would greatly appreciate it.
    Thanks,
    Lee


  • Lee A.
    Lee A. Sep 16, 2008

    So is the program not installed then? and you would like to have it installed?
    Thanks,
    Lee


  • Lee A.
    Lee A. Sep 16, 2008

    Is there an installation that has started, is there anything in the programs folder or do you only get the error when you try and install? Once I have enough information I know I can provide you with the best solution.
    Thanks,
    Lee


  • Lee A.
    Lee A. Sep 16, 2008

    Did you ask on the website? It is free so you do get what you pay for sometimes. I know they will be able to help you better then anyone because it is their software. If the software never installed then none of that will help. Where did you download the program from? Also is XP totally up to date on all updates?
    Thanks,
    lee


  • Lee A.
    Lee A. Sep 16, 2008

    Also do you have any other anti-virus installed on your computer?



  • Lee A.
    Lee A. Sep 16, 2008

    Also did you use to have avg 7.5? or an earlier version of AVG? This may be whats causing your problem.

  • Lee A.
    Lee A. Sep 16, 2008

    "In short, the prefered thing to do is try and cleanup as much as we can
    so we can proceed. I also want to take steps that this is indeed what
    happened so you can avoid as much work as possible but still get this
    cleaned up properly.




    To see where Windows "thinks" it is at... look in the Control Panel
    -> Add/Remove Programs.... check for either the AVG 7.5.xxx or AVG
    v8.0xxx item. I suspect you will find the AVG 7.5.xxx item instead and
    the following steps are based on that assumption.




    Next, let's see what files do actually exist in the older AVG 7x
    program folder and the AVG 8 program folder ( if it exists ). Open
    Windows Explorer and navigate to your Program Files folder... most
    likely its located in C:\Program Files. Look for both an AVG folder and
    a Grisoft folder and look inside of each one. In the AVG folder you
    should find another subfolder named AVG8 and you want to see if its
    files still exist there. In the Grisoft folder you should find either
    an AVG7 folder or perhaps an AVG Free folder ( the names may be
    slightly different ) look into that folder and see what files are there
    if any.




    If you find both the AVG8 and AVG7.5.xx folders ( whatever they are
    named )... then we will first cleanup the AVG8 installation and remove
    it properly. After that we will deal with the AVG7.5 x installation to
    remove it as much as possible.




    I'm going to have you simply rename the AVG8 install folder for now
    just in case ( this gives us other choices later in case of issues that
    may come up ). Navigate to C:\Program Files\AVG and then rename the
    AVG8 folder to AVG8old or something similar.




    Now download the latest AVG 7.5 installation program from Filehippo
    ( since AVG Technologies doesn't host it now ) and perform the
    following steps.





    ( remember we are wanting the v7.5.xxx version not the 8 yet )





    1. Download the latest AVG Free installation package from [www.filehippo.com]


    2. Run the AVG Free install file


    3. Choose the Repair option and follow the setup wizard


    4. Restart your computer then test that it actually runs...




    Now to update to v8... we actually want to remove the version we
    just repaired... basically we performed the repair only to be able to
    remove it properly.





    Again remember to run the AVG v7.5 install file you got just a moment ago...


    1. Run the AVG Free install file


    2. Choose the Uninstall option and follow the setup wizard, when you get to the part to remove user settings, select it.


    3. Restart your computer then...




    Now let's see that it the AVG v7.5.xxx program folder is removed.
    Navigate to C:\Program Files\ ... look for and if found remove the
    Grisoft folder.





    Now let's do just some system cleanup on temp files and the registry. Download CCleaner from [www.ccleaner.com]
    and install it. Run it and click the Run Cleaner button. Next... select
    the Registry icon from the left side and then tell it to Scan for
    Issues... then select Fix Issues and then repeat this process until it
    finally finds no more issues... usually this takes about 3-4 runs to
    get them all but every system is different.





    When finished... restart the system.





    Now you should be able to install AVG 8 as long as their are no other issues that come up after the restart."
    This is the fix I got from the AVG free forum. It has fixed your exact problem. Once you have done this you should be good to go. If you have a moment to accept and rate my solution hopefully FixYa! as I strive to provide accurate and economical solutions.
    Thanks and enjoy,
    Lee


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