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I have just relocated property & Iam with Bigpond & have always been with bigpond & when I try to connect to the internet I get an I-primus pop up saying modem misconfigured - bad username or password. I have phoned both bigpond & Iprimus & neither of them want to know about my problem & are just blaming each other.

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If you are using a usb dsl type modem and not a modem/router for connection, go into internet explorer>tools>internet options>connections tab, then look to see that Bigpond is selected as the default dial up.

If you are using a modem/ router which in effect is on all the time, go into the same menu in IE but tick the liitle button saying never dial a connection.

Posted on Sep 15, 2008

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Posted on Jan 02, 2017

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I wish to my bigpond email username but don't know how to set it up with the new Telstra system


contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
general
servers
security
advanced
IMAP
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
click apply
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
click apply
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers

if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try

Dec 30, 2016 | Computers & Internet

2 Answers

What do I do, i am trying to open my bigpond emails on my new mac pro, but have forgotten my password. how do i retrieve it?


Bigpond email password recovery
Call : 1-800-764-884
EMail: enquiry@bigpondemailhelp.com


http://www.bigpondemailhelp.com/bigpond-email-password-recovery/

Jun 26, 2016 | Apple MacBook Pro PC Notebook

1 Answer

How do i bring uo condivij@bigpond,com please reply


condivij@bigpond.com is an email address, not a website. Try sending email to that as an address. To get to the bigpond website, try typing bigpond.com in your browser address bar and hitting <enter>. Neither option will work with a comma between bigpond and com, only a period.

Dec 19, 2014 | Computers & Internet

1 Answer

Telstra bigpond


That will depend what browser you are using.

In Internet Explorer you follow these steps
To make bigpond your homepage on an Internet Explorer, follow these steps:1. Open the Internet Explorer.2. Look for the 'Tools' button on the upper left or right hand side of the window and then click it.3. From the drop-down click Properties.4. On the screen, look for the section that say Homepage.5. Under that section, there'll be a white where you can type web address or website, go to that box and make sure there's nothing written in it.6. Type the web address or website for 'bigpond' (it may be bigpond.com, bigpond.net which you can verify with bigpond themselves or if you know it go ahead and type it).7. Click Ok.8. Re-open your Internet Explorer and 'bigpond' website should the first thing you there.*NOTE: If a pop-up from AVG asks you if you're really changing the website or web address, just say 'Yes' or 'Allow' to it.

By the way Bigpond webpage is now replace by Telstra Media. So you need to check which one you want to make a home page.
See BigPond homepage has changed

Sep 03, 2014 | NetComm Telstra Bigpond 3g9wb 3g Wireless...

1 Answer

How do I get the internet to work(bigpond)


Hi Amanda
Go to this Telstra page and follow the instructions.

Help and Support

TELSTRA: How do I set up mobile internet on my mobile?

But note that Bigpond ties its SIM cards to the specific IMEI of a phone or modem.

A Bigpond SIM will only function in a device with its IMEI loaded into the Bigpond system.

Telstra can easily change it to a nominated phone or modem but you'll need to get a rep to do it.

Aug 28, 2013 | Sony Ericsson K810i Unlocked, Cyber Shot...

1 Answer

Changed my email address


Hi there!

On an email server you can not change names although you may change passwords. However, the only way for you to use rita.martinez3@bigpond.com is to create a new email address here (https://bigpond.custhelp.com/app/answers/detail/a_id/5750) and if you still want to receive emails from (r.bravo@bigpond.com) you click at (Set up email forwarding) in that way you got your new name email address while receiving emails from the old address.

I hope this could help

Aug 22, 2012 | PayPal Accounts

1 Answer

Cant recieve emails problem says protocol pop 3 invalid password


open an email click tools accounts mail then on the right select properties you should see your email adress then click on servers you will see


POP3 should have mail. with your provider ie: mail.bigpond.com
and outgoing mail the same mail.bigpond.com

hope this helps

Apr 22, 2012 | Microsoft Outlook Express

1 Answer

I have an unlocked bigpond modem ,and I am trying to connect to Virgin broadband on my Ibook. Virgin said ring Bigpond and big pond says buy a bigpond wireless modem and we will connect you. But I have a...


once you get the setup disk from virgin and you put your sim into the Bigpond modem, gollow the Virgin prompts it should work once you have searched the right network parameters and entered the IMEI code etc. It takes about 24 hours for virgin to switch you online.

Thanks for using FIXYA

Nov 24, 2009 | Computers & Internet

1 Answer

Cherrytree5@bigpond.com--- access to email obstructed.


Sorry you are having this problem,
Sounds to me like your eMail client configuration is incorrect...
Is this a new problem where you were able to send an receive mail no problem before and now this ?
I suspect it is a new set-up.
It looks like you entered your eMail address where the software was asking for the address of the SMTP mail server...
Port 465 is for a secure SMTP Server.
Normally, the SMTP server port is 25 or 26. Have you modified your eMail settings lately ? Or maybe it works well from home but not when you are on another network....
Bigpond has implemented some security on their network, see here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
So, when you are connected to the bigpond network, you must use their SMTP server:
mail.bigpond.com
Otherwise, it will reject the connection.
When you are away from the bigpond network, you might have to ask your host or whoever, who provides the highspeed internet access ? and then google for their smtp server,
ex: securenet.net smtp server earthlink smtp server

you will quickly and easily find this server and all you have to do is enter it temporarily into your SMTP server field in your eMail client settings making sure to set it back to bigpond once you are back home..
THis should get you back on your way again.

Mar 27, 2009 | Apple iMac G4 20" Mac Desktop

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