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I have just relocated property & Iam with Bigpond & have always been with bigpond & when I try to connect to the internet I get an I-primus pop up saying modem misconfigured - bad username or password. I have phoned both bigpond & Iprimus & neither of them want to know about my problem & are just blaming each other.

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If you are using a usb dsl type modem and not a modem/router for connection, go into internet explorer>tools>internet options>connections tab, then look to see that Bigpond is selected as the default dial up.

If you are using a modem/ router which in effect is on all the time, go into the same menu in IE but tick the liitle button saying never dial a connection.

Posted on Sep 15, 2008

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Posted on Jan 02, 2017

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That will depend what browser you are using.

In Internet Explorer you follow these steps
To make bigpond your homepage on an Internet Explorer, follow these steps:1. Open the Internet Explorer.2. Look for the 'Tools' button on the upper left or right hand side of the window and then click it.3. From the drop-down click Properties.4. On the screen, look for the section that say Homepage.5. Under that section, there'll be a white where you can type web address or website, go to that box and make sure there's nothing written in it.6. Type the web address or website for 'bigpond' (it may be bigpond.com, bigpond.net which you can verify with bigpond themselves or if you know it go ahead and type it).7. Click Ok.8. Re-open your Internet Explorer and 'bigpond' website should the first thing you there.*NOTE: If a pop-up from AVG asks you if you're really changing the website or web address, just say 'Yes' or 'Allow' to it.

By the way Bigpond webpage is now replace by Telstra Media. So you need to check which one you want to make a home page.
See BigPond homepage has changed

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Go to this Telstra page and follow the instructions.

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TELSTRA: How do I set up mobile internet on my mobile?

But note that Bigpond ties its SIM cards to the specific IMEI of a phone or modem.

A Bigpond SIM will only function in a device with its IMEI loaded into the Bigpond system.

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On an email server you can not change names although you may change passwords. However, the only way for you to use rita.martinez3@bigpond.com is to create a new email address here (https://bigpond.custhelp.com/app/answers/detail/a_id/5750) and if you still want to receive emails from (r.bravo@bigpond.com) you click at (Set up email forwarding) in that way you got your new name email address while receiving emails from the old address.

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Cherrytree5@bigpond.com--- access to email obstructed.


Sorry you are having this problem,
Sounds to me like your eMail client configuration is incorrect...
Is this a new problem where you were able to send an receive mail no problem before and now this ?
I suspect it is a new set-up.
It looks like you entered your eMail address where the software was asking for the address of the SMTP mail server...
Port 465 is for a secure SMTP Server.
Normally, the SMTP server port is 25 or 26. Have you modified your eMail settings lately ? Or maybe it works well from home but not when you are on another network....
Bigpond has implemented some security on their network, see here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
So, when you are connected to the bigpond network, you must use their SMTP server:
mail.bigpond.com
Otherwise, it will reject the connection.
When you are away from the bigpond network, you might have to ask your host or whoever, who provides the highspeed internet access ? and then google for their smtp server,
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you will quickly and easily find this server and all you have to do is enter it temporarily into your SMTP server field in your eMail client settings making sure to set it back to bigpond once you are back home..
THis should get you back on your way again.

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