Question about Canon Pixma iP4500 InkJet Printer
My printer is only 5 months old. Have used it, maybe 4 times, without any difficulty. Now, when I try to print, the message that one of my ink tanks is empty comes up and cancels the job. When I check inside the printer, the light on the cyan ink tank is out. When I remove the tank, it is obviously FULL, so I place it back and try the job again. The same error message continues. I've tried unplugging the printer and resume...same results. It is hard to believe that the ink tank is empty, and it LOOKS full.
This proposed "beginning" solution assumes that you have already done one important thing. The printer will dislay the exact characteristics you have described if the ink tanks are not placed properly or are not in the correct order. I recognize this is a very elemental step, and no offense is intended, it is just that these basics should all be verified as it is easy for us to overlook the obvious!
Now, in accordance with your manual, a quickly repeating circular light (1-second intervals) is the indicator of the tank being either in the wrong position, or it being empty. The state of the ink lamp being off entirely - which is what you have stated - is intended to indicate that the tank is not set properly. Press the PUSH "icon" on the tank until you hear it click into place. I would suggest that if it does not click on the first or second try, you remove the tank and entirely reseat the tank, verifying again that all packing materials have been removed. (Always be careful not to touch any of the electrical contacts, as this may render the tank unusable.)
Perform print head cleaning. This is a three-step progressive process - in other words, if step one works, you can stop there. If your manual does not provide adequate instruction on this approach, go to http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=15596#SupportDetailAct, which is the Canon USA site. Canon typically does not allow going straight to the page at hand, so you will likely have to type in what you are looking for under the "Support & Service" tab. The name of the particular article focused on this process is "Performing Nozzle Test and Head Cleanings - Windows".
Canon further indicates that the print head may need to be replaced, or that the system may need to be repaired (by an authorized tech, of course...). If this is the case, given the length of ownership and extent of usage, you should be able to get service under warranty. One final question, in case we have not yet found resolution for you. When there is an issue with a printer component, e.g., an ink tank, the alarm lamp, which is directly below the power button on the right front corner of the unit, should be flashing orange. The number of these repeated flashes (for instance, three consistent flashes, pause, three more, pause, etc., all the way up to 16..) gives us guidance as to the actual problem. Additionally, do you use the printer status monitor, which gives you details regarding the printer's status and information regarding other items? If so, would you relay what is shown in the monitor, in addition to what is occurring with the Alarm Light.
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Posted on Sep 15, 2008
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Posted on Jan 02, 2017
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