Question about Acer Aspire 3680 Laptop

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Brand new acer,spindle is too large on multi drive for cds or dvds

Dvds and cds won't play on new aspire with dvd multi-drive.

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  • Jeff Strader
    Jeff Strader May 11, 2010

    Does the drive show in MY computer when there is no disk in the drive? When there IS a disk in the drive, does the D: (in MY computer) change to reflect the disk in the drive. we need find out if this a hardware or a software problem. please try this and post here again..

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There are three little spring loaded things that you have to push together to get the DVD or CD to fit, I had the same problem

Posted on Jan 11, 2013

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It may be a packing piece lying in the spindle to protect it during shipping. These laptops come with a standard cd/dvd combo drive which should accomodate the standard sizes.

Posted on Oct 05, 2008

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Try installing a new software program to play your DVDs. Also look for updated dvd player drivers from Acer site.

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You should be able to place a dual layer dvd in the drive and have it recognized. Windows may ask you if you want to format the disc.

I hope this helps.

Cindy Wells

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1 Answer

Im not able to play my dvd when i insert the dvd in the dvd drive


Does this happen on all DVDs and CDs or only on some DVDs?
If this is happens on all DVDs and CDs then this drive is faulty and needs to be replaced.
If it only occurs on some DVDs then check the region code on the DVD player and the region code on the DVD, the region codes must match.
To play DVDs from any region the player needs to be a region free player or you need to install a region free program on your notebook/computer.
For details on making your DVD player region free, please click on this link and follow my instructions :-

http://www.fixya.com/support/r3559135-playing_dvds_from_other_regions

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1 Answer

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If you were sold the machine as a bluray laptop then take it back & demand your refund.

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The specifications of this laptop states that it has a Dual layer DVD R/W drive. This drive can only play DVDs and CDs but not BluRay discs and it can burn single and dual layer DVDs and CDs.

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Laptop drive


dear sie

computer acer aspire 1360 pc dvd drive dease not book
dvd driver stop working c drive was over laoded and the computer whent in to disk clean and deletelte the driver for the dvd rom i can no longer play cd dvd or use the crw or dvd RW ASPIRE 1360 2.8GHZ
PLEASE CAN YUO HELP LOST THE DISK THAT CAM WITH THE MACINE
YUORs garyfifiled@talktalk .net

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Jeff - If you have not changed your software configuration in any way since the last time you could successfully play a DVD, it could be that the drive has failed. You can test this most easily by taking these DVD's that won't play in your Acer now, and play them in another good computer, or a regular home DVD player. If they play in your other systems/players, you will see right away. And if the machine is that new, you might be able to get it easily fixed under your manfuacturer's warranty.

If you have made any kind of changes to your system software that could affect your dvd burner, that could cause it to not recognize them perhaps, as well. By changes I mean - installing some kind of alternative dvd playing software than what came with your machine, etc. If you did not make any software changes, it is likely a hardware problem.

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