Question about HP Photosmart 3310 Printer

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Hp 3310 paper feed

The printer will not feed paper. It sounds like it is but then an error comes up saying there is no paper.

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  • rwperkinson Sep 28, 2008

    Ditto the paper feed problem!!! Error in window states load paper in main tray. Of course there's paper in it -- 20lb. bond, 24lb. bond, high gloss photo paper, HP brand, other brands. It doesn't matter what I do. Tried single sheet feed, max. capacity, everything in between. I've tried giving the paper a nudge with finger and pencil erasers. Reloading paper in different orientation; no help. The manual says nothing about procedures for cleaning rollers -- they appear inaccessible, unless the printer is dismantled. Perhaps 1 sheet in 15-20 (Yes, I'm persistent!) will feed, but with no repeatability, rhyme, or reason. Print quality is always good; when or IF it prints.

    Help!


  • Anonymous Oct 10, 2008

    one of the guides in the back came loose, like the last one I returened. Why it the happening?

  • jalooga Oct 14, 2008

    I have the same problem with feeding the paper!

  • transactemp Dec 27, 2008

    Exactly the same problem. There must be some way to fix it. This printer wasn't cheap and the quality of the prints is excellent, once you can get one to print!

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Take off the back of the printer - there is a door running almost the full length which has a latch. Using regular rubbing alcohol and a Q-TIP(R) cotton swab, clean the little rubber rollers which grab the paper from the tray. The rollers you need to clean will be low and on the left as you look at the back of the printer and they are about 2 inches inside the printer. There are 2 of them. Paper dust builds up on them and they fail to grab the next sheet of paper, causing the error message. Works every time!

Posted on Oct 31, 2009

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1 Answer

WON'T FEED PAPER FROM TRAY


I have found in the past that these printers can have two things that cause them not to feed paper.

1. There is possibly small pieces of paper stuck in the paper feed mechanism. I would check inside the paper try and the rollers to make sure there is no paper stuck in there.

2. A lot of printers have problems with the rollers that feed paper going bad. Many times you can contact HP and they can replace them. Depending on the age of the printer it may cost something.

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Try putting a piece of sticky tape across the feed in edge under the sheet

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Hewlett packerd 3310 won't paper feed. You can feed one paper at a time and use the end of a number a small pish stick to help feed it thru the paper tray!


Most likely either the pickup roller or the feed roller is worn, damaged, or excessively dirty.

You need to purchase a "paper feed cleaning kit" either from your regular HP store or from an HP online retailer. Then go here to get the step-by-step procedure. Instructions vary according to your operating system.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=29302&lc=en&dlc=en&cc=us&lang=en&product=439491

If this does not correct your feed problem, you need an HP certified technician to disassemble the printer and physically examine the parts. They may require replacement.

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Don't know if this will help but. I had a HP printer that would not feed the really heavy weight photo paper, I just backed down a couple weights and it worked fine...

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Set this paper size in your printer control panel to default.

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1 Answer

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HI

please change the usb cable.. it will work.. and restalled that software cd also..

do it.........

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Contacted HP CEO, office getting some interest now!

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You have a possible paper jam or foreign matter in your roller area or feeder area, get a torch and thoroughly check inside unit, near carriages, roller and paper feeder.

Aug 17, 2007 | HP Photosmart 3310 Printer

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