-   Exactly the same problem. There must be some way to fix it. This printer wasn't cheap and the quality of the prints is excellent, once you can get one to print!
-   transactemp
Oct 14, 2008
-   I have the same problem with feeding the paper! -   jalooga
Oct 10, 2008
-   one of the guides in the back came loose, like the last one I returened. Why it the happening?-   Guest
Sep 28, 2008
-   Ditto the paper feed problem!!! Error in window states load paper in main tray. Of course there's paper in it -- 20lb. bond, 24lb. bond, high gloss photo paper, HP brand, other brands. It doesn't matter what I do. Tried single sheet feed, max. capacity, everything in between. I've tried giving the paper a nudge with finger and pencil erasers. Reloading paper in different orientation; no help. The manual says nothing about procedures for cleaning rollers -- they appear inaccessible, unless the printer is dismantled. Perhaps 1 sheet in 15-20 (Yes, I'm persistent!) will feed, but with no repeatability, rhyme, or reason. Print quality is always good; when or IF it prints.
Take off the back of the printer - there is a door running almost the full length which has a latch. Using regular rubbing alcohol and a Q-TIP(R) cotton swab, clean the little rubber rollers which grab the paper from the tray. The rollers you need to clean will be low and on the left as you look at the back of the printer and they are about 2 inches inside the printer. There are 2 of them. Paper dust builds up on them and they fail to grab the next sheet of paper, causing the error message. Works every time!
hp photosmart 3100 can't find images on my flash drive. I plug it into the the media slot and it...
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hp photosmart 3100 can't find images on my flash drive. I plug it into the the media slot and it scans for images for an hour and doesn't find any images. the only thing on the flash drive are jpeg photos.