Question about Avaya Partner 34B Corded Phone

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Call Waiting I am using the phone companies call waiting feature rather than the Partner system. How do I get unanswered call waiting call to automatically forward to the voicemail when they are not answered?

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If calls are hitting the "callwaiting" then there is no line ringing on the Partner system. If no line is ringing on the Partner system, then your answer is simple, the call will not go to voicemail on the Partner system.

Your option is to add another line to the system

Posted on Sep 15, 2008

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  • Avaya Master
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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

Posted on Sep 14, 2008

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