Question about Creative Labs Zen Digital Media Player

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My 16GB creative zen is on recovery mode after installing an upgraded soft ware

Please advice me on what to do cause my 16GB zen was on recovery mode from the time i installed an updated firm ware.

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You must give it the firmware upgrade from support.creative.com, or it will not be able to get out of this mode. Support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Posted on Sep 27, 2008

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about this issue of creative zen wherein the device is not booting up to the normal os. and is not being detected by your computer, and giving you options to clean, reset, and format. my brother and i own creative zen, my brother own zen 4GB and i own 16gb. i don't have any problems at all. but my brother does. what i did is i just download the firmware version of my brother's zen that is missing which is version 1.03.04_0.6.1. unfortunately you will not find this firmware version at creative website. i checked a website and i found this. it's at http://drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/Creative-ZEN-4-8-16-GB-Firmware-10304.shtml
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hope that this step will help you guys out.
if you have any questions about fixing this kind of problem. or if this step won't help you. email me at john.yapchapco@gmail.com
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http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=213&subCatName=ZEN&prodID=14107&prodName=ZEN+MicroPhoto

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I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

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