Question about Kenmore 24032\24036 Top Load Washer

1 Answer

Top loading washer door locked

Control panel has gone dead
washer full of water and towels
cannot unlock door to remove wet items
mold a serious health issue

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  • ceriba Sep 14, 2008

    Not sure the number I gave for model is correct

    Am speaking of the Kenmore Elite Oasis HE, purchase in May of 2006.

    How do I check panel for tripped breakers?

    Plug in socket is good. Electric socket is good.

    Panel is black. When I push button every few seconds I get some weak flickering of letters, but indecernable.

    When operating properly, machine does not unlatch door when interrupted mid-cycle until "stop" is pushed twice... obviously have no response from dead panel.

    Latch is in front middle of top loading door.

    Have tried to open with putty knife....no luck.

    Would appreciate any other ideas.

    Thank you for previous input.

  • Anonymous Dec 09, 2008

    Kenmore Elite Oasis HE

    I pressed the cancel button, it made a pop noise. Now the panel is not powered. The plug has power. Can't open the door.

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  • 104 Answers

Check the panel for triped breakers - check the plug for the washer - the door latch usually release itself after fewhe latch minutes- if nothing works try to force lid open with a thin screwdriver from the side were the door latch is 

Posted on Sep 14, 2008

  • Adrian F Oct 02, 2008

    ok I researched your washer model and I got another  solution-according to the similar product manual to unlock the door manually you have to press and hold Cancel/Press for 3 seconds-the door will unlock after 1 minute.
    let me know if it worked.on the other hand there are many many unhappy customers around with the same model-most of the times is main controller electronic board malfunctioning and that means that you should call a technician.
    Regards


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Whirlpool code F02


The F02 error code on a Whirlpool washer indicates that the control detects a long drain time. This can be caused by excessive suds in the tub, a restriction or clog in the drain system or by a number of other component failures.
If the Whirlpool washer did not drain, check for excessive suds in the tub. After the suds dissipate, you can normally run a rinse/drain and spin cycle. Causes for excessive suds include not using HE (High Efficiency) detergent or using too much detergent (even if it is HE type).
If the washer will not drain and you do not detect excessive suds, you could have a clog in the drain system. Check the drain hose and the washer drain. You may need to manually unlock the washer door and then pull the large item filter on the pump to check for a clog. To manually unlock the washer door, Always saftey
unplug the washer ,to disconnect electrical power and remove the bottom front service panel as shown in the top of the image below. Carefully reach up along the inside of the front panel and pull down on the tab that is under the door lock mechanism until it clicks. This will unlock the washer door. Open the door and manually drain the water out of the washer with a wet/dry shop vacuum. Once the washer is drained, arrange some towels to catch residual water that will drain out and remove the large item filter as shown in the image below. Check for a clog or restriction that could be preventing the washer from draining properly.
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fault code indicates a problem with the washer's drain system, and you must troubleshoot the problem to determine how to fix the washer and clear the code.


F/02 error code potential causes
Check the drain hose and make sure it is not plugged or kinked
Check the electrical connections at the pump and make sure the pump is running.
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The F02 error code on a washer indicates that the control detects a long drain time. This can be caused by excessive suds in the tub, a restriction or clog in the drain system or by a number of other component failures.

If the washer did not drain, check for excessive suds in the tub. After the suds dissipate, you can normally run a rinse/drain and spin cycle. Causes for excessive suds include not using HE (High Efficiency) detergent or using too much detergent (even if it is HE type).

If the washer will not drain and you do not detect excessive suds, you could have a clog in the drain system. Check the drain hose and the washer drain. You may need to manually unlock the washer door and then pull the large item filter on the pump to check for a clog. To manually unlock the washer door,

unplug the washer

to disconnect electrical power and remove the bottom front service panel as shown in the top of the image below. Carefully reach up along the inside of the front panel and pull down on the tab that is under the door lock mechanism until it clicks. This will unlock the washer door. Open the door and manually drain the water out of the washer with a wet/dry shop vacuum. Once the washer is drained, arrange some towels to catch residual water that will drain out and remove the large item filter as shown in the image below. Check for a clog or restriction that could be preventing the washer from draining properly.

If you find no clog or restriction in the drain system, you may have a bad drain pump that needs to be replaced. A problem with the electronic control board could also prevent the washer from draining.

If the washer is draining properly but you are getting this code, you likely have a problem with the water level pressure switch or the control board.

If you need more help, resubmit your question with additional details and the full model number of your HE3 washer.

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The F02 error code on a Kenmore HE3 washer indicates that the control detects a long drain time. This can be caused by excessive suds in the tub, a restriction or clog in the drain system or by a number of other component failures. If the washer did not drain, check for excessive suds in the tub. After the suds dissipate, you can normally run a rinse/drain and spin cycle. Causes for excessive suds include not using HE (High Efficiency) detergent or using too much detergent (even if it is HE type). If the washer will not drain and you do not detect excessive suds, you could have a clog in the drain system. Check the drain hose and the washer drain. You may need to manually unlock the washer door and then pull the large item filter on the pump to check for a clog. To manually unlock the washer door, unplug the washer to disconnect electrical power and remove the bottom front service panel as shown in the top of the image below. Carefully reach up along the inside of the front panel and pull down on the tab that is under the door lock mechanism until it clicks. This will unlock the washer door. Open the door and manually drain the water out of the washer with a wet/dry shop vacuum. Once the washer is drained, arrange some towels to catch residual water that will drain out and remove the large item filter. Check for a clog or restriction that could be preventing the washer from draining properly. If you find no clog or restriction in the drain system, you may have a bad drain pump that needs to be replaced. A problem with the electronic control board could also prevent the washer from draining. If the washer is draining properly but you are getting this code, you likely have a problem with the water level pressure switch or the control board.

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The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:
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