Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Frozen on start up

I tried to turn my zen on and it freezes at the part where it says ZEN across the screen. it wont turn on from there. i have pressed the reset button many times and held it. it restarts but keeps freezing at the same spot. please help!

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  • circusgirl Sep 19, 2008

    Please help! I have the same problem. I can get to the Recovery Mode screen, but none of the four selections seem to work. I can hear a repetitive, almost 'grinding' noise inside. Sure seems stuck! Zen was NOT dropped at any time. I'm way past warranty (2 years this Christmas) but I'm a bit leery of opening it up...

    Katrina

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  • 65 Answers

Hello,

This sounds like it might be a hard drive problem. Have you tried to put it into Recovery Mode so you can troubleshoot it? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

Posted on Sep 23, 2008

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Posted on Jan 02, 2017

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