Question about Logitech ClearChat Pro USB Headset

2 Answers

USB Device Not Recognized...

This headset was working great for months, then I unplug them so I can manage some things on a mass storage device. When I plug them in the next day, I get the dreaded USB Device Not Recognized bubble. Restarting and all those simple things hasn't helped. I'm running on Vista Home Premium. The entire message says:

"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."

Of course, "clicking this message" does no good. It just suggests that I try to unplug and plug back in the headset, which does nothing. Anyone have any ideas? I live in a dorm room and can't really play games, listen to music, etc. without disturbing my roommate until I get this resolved.

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  • 35 more comments 
  • Anonymous Sep 18, 2008

    My headset worked great for about 3 months then just stopped altogether. My computer doesn't even notice it when its plugged in to any of the 3 usb ports, though the usb plug gets warm and the red light on the mic turns on when plugged in.

  • saulat41 Sep 30, 2008

    Hi



    I am having also the same problem as mentioned above , it worked find for about 2 weeks and then i unplug it , then the Usb device not recognized Error came ,, is this a hardware problem or a software issue ?? Please help

  • Anonymous Oct 27, 2008

    When I plug the headphones into the usb port. I get a message that says device not recognized. The headphones worked fine before. But now since it isn't recognized I am unable to use them.

  • Anonymous Nov 22, 2008

    Same thing, worked for a few months, now "not recognized." This should not have died after just a few months.

  • melisak Dec 08, 2008

    same as described, headset was working - suddely not recognized.

  • Anonymous Dec 08, 2008

    ah me too! i am going crazy! how can i fix it? logitech doesnt have a driver for it

  • t0m132 Dec 09, 2008

    I have the same problem... Is logitech going to release some download so it fixes this problem?

  • Brian Hollister Dec 09, 2008

    Add me to the list. Just got this problem today. Will not work on any of six PCs in my office or my MacBook. Noticed that the "Unknown Device" in Device manager shows up with PnP ID VID_0000&PID_0000. Makes sense that Windows (and MacOS) can't recognize it.

    Had this problem with a USB keyboard once and got that working by enabling USB keyboard support in the BIOS and rebooting with the keyboard plugged in. No idea why it worked. Perhaps the BIOS reset something in the hardware to make it identify itself correctly. Tried that here, and didn't do anything for me ('course this isn't a keyboard).

    I'll be contacting Logitech to see what I can get out of them.

  • Brian Hollister Dec 09, 2008

    Add me to the list. Just got this problem today. Will not work on any
    of six PCs in my office or my MacBook. Noticed that the "Unknown
    Device" in Device manager shows up with PnP ID VID_0000&PID_0000.
    Makes sense that Windows (and MacOS) can't recognize it.

    Had
    this problem with a USB keyboard once and got that working by enabling
    USB keyboard support in the BIOS and rebooting with the keyboard
    plugged in. No idea why it worked. Perhaps the BIOS reset something in
    the hardware to make it identify itself correctly. Tried that here, and
    didn't do anything for me ('course this isn't a keyboard).

    I'll be contacting Logitech to see what I can get out of them.

  • Anonymous Dec 10, 2008

    Same problem. Could it relate to some Windows update?

  • Aaron90521 Dec 16, 2008

    Hi, I have the same problem with my Clearchat Pro USB. I was listening to music at the library (I'm at college) and when I went back to my room after having unplugged it from my laptop, I get the message, "USB device not recognized, there is a malfunction..." I hope to call Logitech and find a solution, I will try the BIOS reset though, maybe that will kickstart the stupid OS.

  • erredin Jan 10, 2009

    same problem.....i bought brand new and they worked fine.....2nd day i had them i got the 'device has malfunctioned' message.

  • amberelis24 Jan 13, 2009

    Same problem. Using Windows XP. Worked great for a couple months, now it keeps going out on me.

  • azarhy Jan 14, 2009

    same issue

  • bnjoroge1 Jan 17, 2009

    After using the USB headset for month, it now not recognized by the same computer. A message pops out stating that the device has malfunctioned and cannot be recognized by the USB port.

  • hermannlaw Jan 20, 2009

    same problem worked fine but now get message that windows does not recognize on two different computers

  • rcearley Jan 27, 2009

    Wow - surprised to see so many people with the same problem. I have the same problem.

  • George Harkin Feb 01, 2009

    Same problem with a brand new set. Buddy of mine had it happen to his after a few months too.

    Logitech will replace them if you call up, I think I'll just exchange mine at the store.


  • Anonymous Feb 05, 2009

    i've been using the headset for about a month with the same two computers. now both computers are telling me the USB device is not recognized.

  • kaiser_rokku Feb 08, 2009

    i just bought it and none of my systems will recognize it.

  • Duckiez Feb 10, 2009

    I have the same problem.

    Before I chatted with it all the days, I moved my computer of place, it didn't work. Then I removed my computer to where it was before and still it didn't work. Someone please help.

  • Duckiez Feb 10, 2009

    Oh, and by the way, it workes on my labtop. But not on my computer.

  • Anonymous Feb 26, 2009

    I have exactly the same problem with one exception I am using XP pro.

    Any help would be greatly appreciated

  • getamoveon Mar 06, 2009

    USB device not recognized!!! I'm on XP Pro.

    Going through most blogs, I see Logitech are not interested in figuring a fix for this, and unfortunately the only technical solution I found, which is to go to cmd, and from c:\windows\inf run >expand wdma_usb.in_ -r, only gives a message that system cannot open entry file wdma_usb.in_



    This is probably the last product I buy from Logitech - Goodbye!

  • jgcayton Mar 14, 2009

    same as others - usb device not recognized on any computer - light won't turn on at all

  • Anonymous Mar 19, 2009

    i've had mine for a little over a week now, and it worked fine until a few days ago. it displayed the message that the usb port couldn't recognize it, so i kept taking it out and putting it in. frustrated, i gave up. then, i tried again yesterday, and it worked like nothing ever happened, i was very happy, or so i thought. today, it just completely gave up and won't work at all. i'm very dissappointed logitech.

  • suby28koshy Mar 23, 2009

    i' m having the same problems with logitech headset.its saying USB not recognised. what can i do

  • Anonymous Mar 31, 2009

    Same problem, the headset was working fine for about a month, then suddenly is not recognized on any computers, and I can't get it working at all.

  • Anonymous Apr 03, 2009

    First time pluged these into vista machine.

    Unkown Device.



  • cernikocean Apr 20, 2009

    Same problem as described by others. Headphones worked great for a while, then one day I unplug them and plug them back in and they never worked again. "Can not recognize USB device". Seems to be an issue logitech overlooked. I am using Windows Vista Premium.

  • Anonymous Apr 23, 2009

    I have exactly the same problem with and I am using XP home edition too.
    Any help would be greatly appreciated.
    wissam

  • Anonymous May 03, 2009

    mine has the same error

  • Anonymous May 10, 2009

    Can you believe I haven't even had the chance to try this puppy out yet!? Same problem... No, solution I guess... And the store I bought if from only does exchanges.

    Just Great!

  • Anonymous May 12, 2009

    Same problem. Unrecognized device the very first time I plugged it in. Using Windows XP.

  • Anonymous May 12, 2009

    Same problem on a Mac Pro. Doesn't register when plugged in (to any port on the system I have now been using this headset for a year in). plugging into another computer works, and plugging anything else into the same USB ports the headset failed to recognize in works. Since the same issue is reported across multiple OSs I would suspect the Logitech hardware or software

  • Anonymous May 13, 2009

    Exactly the same problem, and as I see this headset sucks and must have a fundamental problem! The headset was working great for a month, and then one day I plug it in the, I get the dreaded USB Device Not Recognized bubble.Restarting and all those simple things hasn't helped me either. I'm running on XP Pro. The entire message says:

    "One of the USBdevices attached to this computer has malfunctioned, and Windows doesnot recognize it. For assistance in solving this problem, click thismessage."

    Of course, "clicking this message" does no good. Itjust suggests that I try to unplug and plug back in the headset, whichdoes nothing. ...poof!

  • dale290 May 26, 2009

    I have the same problem, as I have been using hte headset for about 3 months and then one day USB device recognised pops up on my screen and it will not work in either my PC or Mac. Does anyone know how to fix it?

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Hi,
The main reason for getting this message is that the USB chip or part of the connection to the chip has failed. The best way to test to see if the product is defective is to try it on another computer.
This will tell you if the product or the computer port has failed.

Posted on Apr 16, 2009

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  • 1 Answer

I'm having the exact same problem on a Mac. Worked great for about 4 months and now doesn't register on Skype. Did anyone ever find out how to fix this problem?

Posted on Nov 17, 2008

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