Question about Canon Printers & Copiers

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I have a Canon Pixma MP500 printer, bought in April 2006. It has always been very reliable, now I receive a message that there are two black inks installed when only one should be. I am assuming they mean two of the same one since there are always two, one 5 and one 8. The first one, 8, was recently replaced and had been working fine until 3 days ago when suddenly there was this message with the alarm light on. In an attempt to help, people have removed and reinserted the ink tank (this was done only after the message appeared). Now I have a second problem; there is a message saying there is no paper when there is plenty. HELP

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  • rooste77575 Sep 20, 2008

    When I clicked on the "soft-manufaktura" address you gave, I received nothing but a blank page eventhough I waited 15 min. Since we are in a rural area, we can have only Dial-Up and my computer is extremely slow. That solution did not help.

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5 Answers

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  • Master
  • 2,071 Answers

Click below for the manual guide;

http://www.manualshark.org/p/canon-3/canon-pixma-mp500-307/


Hope it may helps;

Regards,
VOTIT

Posted on Sep 20, 2008

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  • Canon Master
  • 1,879 Answers

Back to the ink problem,

remove all ink tanks
check & clean ink tanks & the ink tank holder (specially the contacts) with soft dry wipes
then re-seat them all

Posted on Sep 14, 2008

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  • Master
  • 1,952 Answers

After reinserting the. ink tanks, there has been an error and the printer cannot print. ...... “Error Message Appears on the Computer Screen” on page 66 ... http://www.leoscamera.com/Digital/canon/ip3500_qsg_us_v1.pdf

Posted on Sep 14, 2008

  • mohammed marika thambi
    mohammed marika thambi Sep 14, 2008
  • mohammed marika thambi
    mohammed marika thambi Sep 14, 2008

    The input tray has adjustable paper guides and slides out of the
    printer's body smoothly--almost too smoothly, as there are no stops. An
    additional input tray flips out of the rear of the printer, for paper
    types you might use less commonly. This, too, has an adjustable paper
    guide, but we found it hard to slide.

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  • Canon Master
  • 6,487 Answers

The service manual will be helpful to you in solving any problem with this printer try this solution from the service manual: http://soft-manufaktura.ru/manual/hp/mp500sm.pdf Set the paper in the ASF, and press the OK button

Hope that helps..............

Posted on Sep 14, 2008

  • Mark Gil
    Mark Gil Sep 20, 2008

    Yes, it will be a blank page when you first click on it because it downloading the file and it takes a feew minutes, just wait for it until its done...

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  • Canon Master
  • 13,433 Answers

Hey,

Make sure the correct paper source is set
Clean any foreign objects from the machine
Press the On / off switch to reset the device

Posted on Sep 14, 2008

  • 1 more comment 
  • Ekse Sep 14, 2008

    Paper Source
    Press the button to switch from automatic sheet feed (ASF) or cassette. The light will come on when the Feed Switch is set for that paper source.





    Check for Obstructions in the Auto Sheet Feeder (ASF)
    If paper does not reach the Paper Edge Sensor, the LCD will show [LOAD PAPER].

    Power off the printer.


    Remove paper from the (ASF).


    Look in the ASF area for an obstruction. If there is any foreign material (such as a piece of metal or pen) inside the printer, after turning the printer off and removing the power cord from the outlet, remove the foreign material by hand, or with tweezers.



    Open the scanning unit (printer cover) and confirm that there is no foreign material in the printer. If there is any foreign material, remove it.



    Close the scanning unit (printer cover).



    Power on the printer and confirm that the printer operates normally.





  • Ekse Sep 14, 2008

    Reset the device when it is not functioning properly.


    If the device is not functioning properly or to clear memory, reset it.
    On the operator panel, press and hold the button for one second. (The display will go blank.)



    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.


    Wait approximately ten seconds and then press the button again.


    Wait until the device has completed its cycling process before submitting another job request.





  • Ekse Sep 14, 2008

    Do you still have the first problem on top of the 2nd one you posted?

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