Question about Computers & Internet
Hi, I have a friend that needs some help. She's 23yrs old and needs to get her computer running to get her GED. Anyhow, i'm assuming the comp was given to her with a crashed hard drive. The windows xp loading page comes up and then goes to the HP page and then just goes back to the windows loading page... back and forth over and over again. It won't load to her desktop. I tried pressing F11 at startup to see if we could do sytem restore but I just see a bunch of Setup configurations that i don't understand. I was told that she needs a new hard drive? is this true? I recently restored my Dell pc by using this method and it was very easy and self explanitory my comp runs great now. can someone let me know what needs to be done.. GREATLY APPRECIATED
Thank you for contacting Fixya. If its loading operating system then there is no problem with hard drive. Its absolutely a software problem. Please reinstall a fresh copy of Operating system i.e., Windows Xp / Vista whatever. and install the proper drivers for the system. Hopefully it should work. Again if same problem occur then you need to check the RAM. I mean is the system re-boots again and again hten clean the RAM slots or insert the RAM in other RAM slot. There may be some dust inside the slot. Try these steps. Hopefully it should work. Thank you......
Posted on Sep 14, 2008
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Posted on Jan 02, 2017
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