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No sim card in the Zire 72. On-board memory on the motherboard only to store records not directed to or on expansion memory card. Zire 72 battery changeout not designed to be user serviceable. Undertake at your peril (unless you are very steady handed, patient, and very very careful). The 72 is probably the most difficult of the Palms to change batteries. Go to: http://forum.brighthand.com Navigate to the Zire 72 section and read the posts. There are even detailed photos and uTube movies that deal with changing the battery. I have used their forum for years. Lots of help there.
Unfortunately Palm battery has a life cycle which is about 500 recharge after that will not charge well and will be end of its life. However you can replace the battery. Which can be obtained easily a 3.7V 700mA and above will work fine just make sure size will match
Its most likely caused by battery's life cycle has come to end. You may obtain a 3.7V OEM battery with same size of your original battery at least 700mA. you may replace if you wish to DIY or ask local repair tech assistance.
I changed the battery in my PDA recently and encountered the same problem. The fix for me was in the camera circuit board cable, the one at the top. For some reason, there is no actual plug for cable to go in, so I thought it just rested as is. The cable must actuly be pulled gently back towards the top of the PDA and then aligned with the contact pins from the circuit board. Again, it doesn't actually plug in to anything, but just rests against the pin connector. Be careful reassembling, because the ribbon cable can pop out of place easily (it essentially becomes "spring loaded" when put in place). Hope this works for you.