Question about Vodavi Starplus DHS 7312 Enhanced Phone

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Only 1 phone rings

Seems that, systematically, our phones have stopped ringing - well, all but one. the phones are otherwise operational. we have 2 executive phones and 4 enhanced phones. Only 1 executive phone rings now. I keep thinking it's a programming issue, but maybe a power outage/surge happened. I just don't know.

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  • zooba7 Dec 27, 2008

    Had the same problem-got a UPS but we are still losing the programming overnight every 6 or 7 days???



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There is a small battery inside your main control unit that keeps programming in memory during a power outage. The life of the battery is about 5 years give or take. When the system goes down for an extended period (or possibly several quick on/off cycles) your programming will be wiped out. By default, only a few telephones will ring. The battery is most likely a small blue 3-cell battery soldered right on the main board. It's not easily replaced. You can get a technician to replace it or hook up a standard battery backup unit (UPS) made for a computer. Your phone system uses less power than a computer so it can use any UPS and will last longer than advertised. Hard to say exactly how long. Just don't re-program the system until you take care of the problem or it will just default on you again.

Posted on Jul 05, 2007

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Posted on Jan 02, 2017

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==============pg 29================
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How to access messages remotely


While you are away from your home or
office, you can use a touch-tone phone,
or a pulse (rotary) phone with a pocket
tone dialer (available through your local
RadioShack store) to enter your PIN and
do any of the following:
• set the phone to answer or not
answer calls
• listen to your messages
• record a new outgoing message
• erase messages
• monitor the room where the phone
is located
Notes:
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phone using its handset or another
telephone on the same line as the
phone.
• You can also listen to the message
recorded on Line 2 by making a call
to Line 1’s number (or vice versa).
USING THE TOLL-SAVER
If RING TIME is set to TS (toll-saver),
(see “Setting the Number of Rings” on
Page 15), the phone answers after three
rings if you have new messages (ones
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five rings. This gives you time to hang
up before the phone answers so you
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charges.
Note: Toll-saver works only on the line
you called. If Line 1 has no new messages,
but Line 2 has one, the telephone
answers after five rings when you
call Line 1.
USING REMOTE
COMMANDS
Follow these steps to operate the phone
from a remote location.
Note: If you wait more than 15 seconds
between keypresses, the phone sounds
a long beep and hangs up.
1. Dial your phone number and wait for
the phone to answer.
2. If the phone is not set to answer
calls, it answers after about 10 rings
and sounds a series of beeps.
3. When the outgoing message begins
(or the phone sounds a series of
beeps), press #, then enter your PIN
within 2 seconds.
If the PIN is correct, the phone announces
the day and time, then it announces
the number of new and old messages.
The phone plays all new messages,
then beeps about every two seconds to
let you know it is ready to accept remote
commands.
Notes:
• If the phone does not respond, try
entering your PIN again. If you enter
an incorrect PIN three times, the
phone beeps and hangs up.
Remote Operation 27
• When the phone is operating from a remote location, it stops all answering functions
and rC appears on the display on the base. The phone resumes answering
functions when it is no longer in remote operation, if you have not turned it off.
• The remote playback of incoming messages is limited to 4 minutes. If you have
more messages after 4 minutes have passed, you must press # 2 again to listen
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• When using remote operation, you can only delete the current message during
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Note: Remote operation stops when someone picks up the handset and presses either
LINE 1 or LINE 2 (whichever is flashing), or any phone on the same phone line.
Remote Commands
Press #
then (within
2 seconds:
Function
1
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2 Play messages.
3 Skip current message during playback.
4 Delete current message during playback.
5 Stop playback, recording, and room monitoring.
6 Set the phone to answer or not answer calls.
7 Record or stop recording a new outgoing message.
8 Play the outgoing message.
9 Switch to the other line (Line 1 or Line 2).
0 Monitor the room where the phone is located for 15 seconds

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2 Answers

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