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I have a sony cybershot and my daughter dropped it now the shutter closes when you turn the camera on and shuts when you turn it off. Also the lense only retracts half way when you turn it off.

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Please contact the shop/website where you brought this product from....

thankyou for the question,
have a nice day!

Posted on Sep 14, 2008

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1 Answer

Sony Cybershot bent lense


Hi,
Sorry to say that although your camera is in warranty but it does not cover under warranty according to the terms and condition, you just have to visit nearest sony service center to get estimate for complete lens assembly, it must be replaced by new one. You didn't mention model number here that i can tell you the cost and part number of lens assy.
thanks for using fixya.

Oct 18, 2009 | Sony Cameras

1 Answer

I own a sony cybershot dsc w35 when i switch on the screen displays "turn the power off and on again" help?


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cameras

1 Answer

Sony cybershot 7.2 went to shut off camera and lense is still out no power to camera tried to recharge batt. w/no results


Try different batteries. I got the same problem with my cyber-shot. The battery was too low while lense was fully open. I recharged, but the lense would not close. When I turn it on, It would say turn off and on again. I did that for at least 20 times. I finally put another set of batteries and while I turned off the camera, I pressed the lense in very softly. After a couple of times the lense retracted fully. The camera has been working normally ever since.

It is also possible some dirt some how got on the sides of your lense. Try cleaning the sides of the lense.

If you had no luck so far, then your lense may have some mechanical problem. The lense need to be opened and cleaned and put back together.
good luck

Jun 09, 2009 | Sony Cyber-Shot DSC-P32 Digital Camera

1 Answer

Camera will shut off then the shutter will close


Yes it could. It is possible a small dirt get on the side of the lense and it prevents the lense to close all the way in. Clean it up and while turning the camera off, push the lense in. Not too hard. You might have to repeat the step a few times. Do not drop your camera, if you did make sure you clean the sides of the popped off lense. If they did not help, some mechanical part of the lense is shifted or broken.

Good Luck

Jun 08, 2009 | Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

My Sony Cybershot w120 camera and now the lense won't pop out


Hi, there is no need to buy a new camera. The lens is avaible as a spare part. If you get a help from an authorized service they will solve your problem

Apr 08, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

2 Answers

Sony Cybershot Lens Stuck inside!!!


I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!

Nov 18, 2008 | Cameras

1 Answer

Sony Cybershot DSC-W50 shutter will not open


turn on when lense comes out take by end of lense and gently twist and pull you may here a click but do not force it. then turn on and off again this should solve the problem .

Aug 16, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Sony cybershot DSC-W50 lens problen


thats normal.
it just doesn't have enough power to bring the lense back in.
once you charge your battery and turn it on the lense will automatically come back in and then out for you to take a picture.

Apr 06, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

DSC P52 cybershot camera


I cannot provide the answer but i think it may have something to do with the shutter mechanism. When you dropped it, something inside the mechanism may have bent or stopped. Don't take the camera apart yourself, take it to a specialist such as an electronics store. I hope this helps. Good Luck!

Sep 11, 2007 | Sony Cybershot S650 Digital Camera

4 Answers

Sony Cybershot DSC-W50


This is what sony cameras do when the lens has become jammed. There are multiple different reasons that the lens can jam but the result is the camera being unable to move it as expected and presenting that error message. Sometimes the lens can be manipulated gently (if extended at all) and freed from the jammed state. Failing this, disassembly is required. Check with your manufacturer for warranty service status and recalls. If they will not cover it you can find a repair provider online. David Millier Advance Camera Repair

Mar 10, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

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