a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Windows Vista" is your operating system. I would start by uninstalling (undoing) any of the printer software that you have installed, and try again. It sounds like at this point that you may have bits and pieces of both 'XP' and 'Vista' drivers installed. Your link is pointing to the right page at Dell, just select the "driver" under the windows Vista tab. I'm not sure how that software will be packaged, But I assume that it is self installing once you download it. You just click on it to start the installation. Usually you will leave you USB cable to the printer unplugged until after the installation, and then you are prompted to plug it in. I'm not sure if this will help, but it's difficult to know exactly what you have done to this point.
try disabling firewall and antivirus softwares.restart your comp and then try.it`s also noticed that vista doesn`t work without security so you have to try enabling security on vista and as well as on xp.
If your laptop is running Vista and your old desktop was running XP and the disk you got with your printer had drivers that worked with XP and Vista is not listed on them, it would be a case of incompatibility. You would need to go to the Dell website to download updated drivers for Vista if they are not of the standard Vista driver package. (The driver model changed between XP and Vista making XP drivers incompatible with Vista.)