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Kenmore HE2 Front Load Washer

My wife lost her wedding rings yesterday. We found her wedding band in our HE2 front load washer, but not her engagement ring. I checked the dryer (the HE2 dryer that matches the washer), but no ring. Looking at the washer, it seems very possible the ring could have slipped through the gap between the bellows and drum.

If the ring did slip through that gap, is it possible for the ring to be still inside the washing machine. Our fear is that the ring got sucked through the drain hose and is lost for good. Is there any place I can easily check to look for the ring. I've scheduled a Sears repairman to come out next week, but I'd rather get it myself and save money on the repair bill. We haven't done a load of laundry since the ring was lost.

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  • dawk20 Sep 14, 2008

    I checked the lint filter in the dryer and shined a flahlight into the filter area, but no sign of the ring.

  • dawk20 Sep 14, 2008

    You mentioned a lint filter. I assumed you meant the lint filter in the dryer, but your second post makes it sound as if there is a lint filter in the washer. If there is, I'm not sure where it would be on the washer. I checked my manual and didn't see a lint trap mentioned.

  • dawk20 Sep 14, 2008

    After reading posts about the pump under the washer, I pulled off the bottom kickplate to get to the drain plug. I unscrewed the plug and found a small collection of coins, but no ring. I guess the good thing is it looked as if it would be next to impossible for the ring to pass through the plastic filter to the drain hose. I ran about a gallon of water into the washer and unscrewed the cap a second time, but no ring came out. I'm hopinig there is a chance it still lies in the drum. Maybe running it a few times will get it to the pump filter.

  • dawk20 Sep 14, 2008

    Oldgold, thank you for mentioning the lint trap in the washer. After my last post, I ran water into the machine several times but still, no ring. I noticed the tube leading from the drum to the trap was very large and made of a very pliable rubber. The tube also had deep ridges on its sides. I noticed two pennies were stuck in the ridges near the end of tube. Thinking there was a chance the ring may lodged in the ridges, I began pushing on the sides of ridges. Sure enough, the ring was stuck in the ridges of the soft rubber. It finally rolled out.



    My wife ran out to the grocery store to see if anyone found her ring there. I can't wait until she gets home to tell her it was in the washing machine! Thank you again. Now I'll be sure to clean out the trap monthly to be sure there are no loose coins in there.

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Thanks so much for these 2 posts. I had thought I lost my ring in my Kenmore He2 as well, but didn't know where it would be able to fit through to get out of the drum. After 2 months of hoping it would turn up, and many wash cycles later, we checked the drain plug & there it was!

Posted on Feb 10, 2010

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7/29/09 I had the similar problem. I accidently left my ring in my pants while washing them in our Kenmore He2 Plus front load washer. Thanks to this posting, I was able to find my ring. To begin I couldn't find my manual and it's not any easy task to find it online.
Instead of calling the repairman, I decided to take it step by step before deciding to call. I searched inside and everywhere possible that I could without using a wrench or any kind of tool. I then saw this posting and read the part about opening up the bottom kickplate where the drain plug is located.
Bingo!!! The kick plate is in front of the washer below the door. There are 3 screws located at the very bottom. You can either have someone lift back so you can get to the screws or you can do what I did, which was to use a thin tool box to hold it up. Once you get the 3 screws off the bottom cover or kickplate basically comes off by itself. There you will see the big drain plug. The plug is very tight, so it might take you awhile to open it up. Make sure you have a small bucket to catch the water that might come out, which I did. Lucky for me, I forgot to drain my washer before I started all of this. When I removed the plug I found that it had a little tray attached to catch anything that might plug the hoses up. There it was, my ring was there with a dime. Looking at my ring closely, I could see the damage the washer caused to it. It had dents and scratches, bottom line I did not lose it and my wife is not mad at me.
After finding the ring, I plugged the drain back up. Replaced the cover and 3 screws and that was it. Problem solved. No need for a repairman. Also, make sure you unplug the power.

Posted on Jul 30, 2009

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Have you checked the Lint Filter?

Posted on Sep 14, 2008

  • Richard Florey Sep 14, 2008

    Does the machine outlet hose flush the water down the plug hole of the sink or into an overflow hole in the corner of the sink? The plug hole has small restrictive holes meaning the ring would not get past the plug hole and would still be in the machine.



    If it is into the overflow hole then there is the risk that it has gone further. I was hoping that the lint filter would stop it passing meaning it is still in the machine. The drain pipe would then go to the outlet pump from the drum as is the only outlet it could pass through. Maybe it is caught in the pump. I would recommend that the repairman pull that apart.

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