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I am on the pension and have a mobile phone bill over 4hundred dollars due on sept 22.

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Most importantly, ring the phone company and tell them you will have difficulty paying it all at once and need to pay it off at an agreed amount. You must pay the bill !!

Suggestions:
Only use the mobile phone in emergencies.
Use the landline.
Cancel the plan (providing you are outside of your contract period).
Use prepaid.
This may sound harsh but worst case get rid the mobile phone you obviously cannot afford to use it the way you do.

Posted on Sep 14, 2008

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Posted on Jan 02, 2017

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Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

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Starview


C & W 23/09/08
Key 00--89 9A 94 22 B4 F4 BA 68
Key 01--C6 EF 6A 99 66 8A 17 EC

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